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Re: How many Favourites possible?
Hi wbs,A warm welcome to our community I'm sorry to hear that the 'Favourites' feature seems to be misbehaving. Â I'll be happy to look into this for you.I have had a look at the box that's been...
View ArticleRe: tv service
Hi janeypogle, Welcome to the Community Forum, I'm sorry that you are having problems with your television service.  I've been able to access your account via your Forum details and I'm not able to run...
View ArticlePixellation on Plasma TV
On my third report to Virgin to complain about pixellation on our Virgin TV service! Â Freeview gives a much better picture which is crazy and of course doesn't give us the channels we are paying for...
View ArticleRe: Pixelated live programmes
Pleased to report that, following the engineer's visit this morning, we now have new outside terminals and a new V+ box. Â Haven't really put the tv through its paces, but no reason to suspect that this...
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Free speaker sent back to Virgin - I'd like to rebook
I was at work a couple of times when ukmail tried to deliver my speaker and after roughly 3 weeks of unanswered emails and their website that won't allow me to rebook they've finally ackowledged that...
View ArticleRe: Free speaker sent back to Virgin - I'd like to rebook
Hi Neil,If you ring 150 (from a VM phone) or 0345 454 1111 from any other phone and speak to the Customer Care Team who can be reached from the main menu by selecting > option 4, followed by option...
View ArticleHD +BOX
Hi allHas anyone been having trouble with their HD + box switching off over night ,and not responding the following morning.You have to unplug and do a complete reboot in the morning then all works...
View ArticleRe: HD +BOX
Boxes can lock up like this due to signal related issues. You can report this by ringing 150 from any Virgin phone, or 0345 454 1111 from others. The Forum Team here can also test your connection for...
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Re: unavailable channels
Hi Matthew2015,Thanks for the update and I'm sorry to hear that this has been ongoing for so long. Â I'd like to check on this for you.I have had a look at your box remotely and all is looking fine...
View ArticleRe: Programming remote
Hi BenJust to say it's all working fine now, although I did have to reset the remote to its original settings before the code worked.Thanks very much for your time 😃.Jill
View ArticleReplacement upstairs TV box
Hi, I have just received a new Samsung tv box for the bedroom as the old one stopped working for some reason I have tried to set this new one up today but it says smartcard is invalid and i've rang the...
View Articlecatch up
Hi Just joined from sky. Trying to download programs from catch up but to watch later not now. Is this possible like with sky. Every time I go on the program it plays straight away, doesn't go into the...
View ArticleCan I move my multiroom box to another room?
Hi! Does anybody know if virgin will come out and move my extra multiroom box to another bedroom? Or will I have to move it my self?
View ArticleRe: Can I move my multiroom box to another room?
If the other room already has an active connection point, you can do it yourself.If not, you will need to get Virgin Media to do this. There would be a charge of £99 for this service.
View ArticleRe: catch up
On Demand means on demand with Virgin Media.If you want to record something to watch later, record it.
View ArticleRe: Replacement upstairs TV box
If the new box is not a TiVO, then the card from the old box goes into the new one (TiVO boxes no longer require a viewing card). If you have rung the activation number then the new box should work.
View ArticleRe: Programme information - showing ' to be announced'
I am having the same problem with programme information showing 'to be announced' tried turning off and on again , no change. Any further advice please
View ArticleChanging wall outlet
I've received my virgin tv but realised my wall outlet isn't a virgin one so does anybody know how much it would cost to change it?
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