Re: Sound distortion itv
Hi Fizz, Thank you for coming back to us and for the update, really glad to hear the new router did the trick and that you haven't had any issues since. Kind regards Paul.
View ArticleRe: Sound distortion itv
Which channels do you mean? There's several ITV channels (1, 2, 3, 4, all with +1 & HD variants)Is the sound ok, or is it just a picture problem?Check the status line 0800 5610061 for any known...
View ArticleTV Guide
My TV channel grid is blank with no programs listed. On Demand is working. How do I recover my TV Guide please ?
View ArticleRe: TV Guide
Hey Terri30, thank you for reaching out and a warm welcome to the community, I am sorry to see you are having issues with your TV.I have taken a look at our side and I can see there is major outage in...
View ArticleTalksport not working
Talksport doesn't work at all. I have rebooted and power cycled but no avail.
View ArticleRe: Talksport 927
Hi Ctidbluemoon92 👋 welcome to community! Thank you for posting. Sorry to hear about these issues with your Talksport service. Having had a little look into you - there do not appear to be any known...
View ArticleFlickering tv
I have changed HDMI cable and gone through all settings but still my tv is flickering with box.Any suggestions would be greatly appreciated!
View ArticleRe: Flickering tv
Hey helen49952,Welcome back to the community and thanks for taking the time to post.I’m sorry to hear of the issues that you’re having with your TV picture at the moment, are you having issues on all...
View ArticleDisney+ error code 2400
I have recently subscribed to Disney + via my bank. I am able t use it on my phone, laptop etc. When i come to use it on the tv, I have the app, but when I click on it the screen just goes blank and...
View ArticleRe: Disney+ error code 2400
Hello Mogat25.Thanks for your first post and welcome to our Community.Sorry to hear you are having an issue with Disney + on your 360 box.Can I please ask what subscription level you have taken with...
View ArticleWhy when watch Amazon prime so dark
Why so dark watching Amazon prime it's so dark only on Amazon films and shows
View ArticleRe: Why when watch Amazon prime so dark
Hey Harpic1234, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.If its only on Amazon Prime most likely its how the content is uploaded, I would look at...
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Re: Security Message when trying to access YouTube
I have this message too this morning. You tube went off yesterday and just wouldn't load, today it says the same message as you?
View ArticleRe: Security Message when trying to access YouTube
Hey pjohns2, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.This looks like it should just work after a refresh, did it manage to come on?Can you try it on...
View ArticleRe: Security Message when trying to access YouTube
Many people are getting this on youtube and amazon prime. It is a virgin media issue as other devices in households can access youtube and amazon ok. resetting the box has no effect.
View ArticleRe: Security Message when trying to access YouTube
Hey thomasl5, Apologies for the TV App issues and inconvenience caused. We're aware of the problem and the team are working hard to fully resolve this as quickly as possible.
View Articleremote control control for visually impaired people
Hi,My parents (age 86yrs) have had a high definition white controller x 2 for several years, and we need to renew them. My mother is visually impaired.I have contacted customer services several times,...
View ArticleRe: remote control control for visually impaired people
Hi Pinkygemstar12, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐We're sorry to hear that you've had difficulty ordering a remote...
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