Hi Matthew2015,
Thanks for the update and I'm sorry to hear that this has been ongoing for so long. I'd like to check on this for you.
I have had a look at your box remotely and all is looking fine right now signal and power level wise. I am not seeing any known open issues reported for the network side at the minute.
How are things looking today? If you're still getting any errors, please let me know and I will get this checked further and work to resolve this for you.
I look forward to hearing from you.
Collette 