Hi janeypogle,
Welcome to the Community Forum, I'm sorry that you are having problems with your television service.
I've been able to access your account via your Forum details and I'm not able to run testing to your V+ box as it's showing offline. If you would like for us to look into the problem, please get back in touch.
If this is something you need a quick response to, please give us a call on 150 (free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone), or contact us via WebChat on Contact Us.
Kind regards,