Re: Hayu app not working
Hi middermac, I have looked into this and the team are still working on a fix (NKE00008842) I can only apologise that it's taking so long but once we have any updates we'll be in touch. Kind regards
View ArticleRemoval of a service
Hi,I have recently found my TV bill too expensive to pay. I would like to remove some of package to make the remainder of my contract more affordable. However, I have been told that any removal I make...
View ArticleRe: Removal of a service
yes, that is correct. you may be able to reduce a service e.g. change TV L to TV M without triggering a new 12 month contract., but removing the TV component completely does mean a new contract
View ArticleV+ Box pause and resume turns screen green
HiAm getting really frustrated with the V+ box causing issues. As the Tivo box is slowing down recently we have started to use the V+ box in another room more. However when pausing it regularly has an...
View ArticleCrap on demand
Can't watch the blacklist as on demand is unavailable. Virgin is just a piece of **bleep** as every single **bleep**in night it's down. As soon as my contract is up I'm out of here.
View ArticleRe: No picture or sound but the menu is there
Hi, tried ut no change - I leads to a blank screen or then a channel and still no pic or sound?
View ArticleRe: Error 319 still
Sorry Rose,As expected nothing has been fixed... I just tried to catch up Thursdays episode of Arrow, and still a 319 error. Looking at status the May the 1st date got pushed to May 10th (just as...
View ArticleRe: Removal of a service
...then you should be able to do that with 30 days notice unless those channels are an integral part of your bundle.
View ArticleOn demand access
Unable to access on demand for few days now, I am paying for this so not happy at all. Am i liabke for refund?
View ArticleRe: On demand access
Same here - service status has shown on demand services down in my area everywhere weekend since (and including) Easter weekend. Today they are showing as not being looked at by an engineer until 10th...
View ArticleRe: Error 319
HiI've had the same issue for over a week now, when I called VM and finally got through after 30 minutes, the advisor blamed Sky for their services provided to VM! I think you are wasting your time as...
View ArticleRe: Error 319
Hi Rose_B, thanks for the info. Can you please provide me/us with an email address to contact someone in the complaints department as we are all spending 30-60 minutes on the phone with the customer...
View ArticleRe: Error 319
I have got to the end of my tether with Virgin Media. Have had more engineers round here than hot breakfasts. Notjhing is ever resolbved. I've had more engineers around here than hot breakfasts....
View ArticleCustomer Loyalty
Does customer loyalty mean nothing to virgin? I have been a customer for the past 10 years and i wanted to upgrade my tv package to find out the prices for like for like deals that new customers are...
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Re: Customer Loyalty
Been discussed many times before. Modern companies do not recognise customer loyalty because they can sucker in more new customers than they lose old customers. Welcome to the new dysfunctional...
View ArticleMissing C4 programmes on catchup again
In early April there was a whole week during which hardly any programmes from All 4 appeared on catch-up. Did we ever get an explanation for that or even an acknowledgment that the problem existed?...
View ArticleRe: Can't get local news.
That part of Kent is driven from a London network Headend, which gives London channels on 101,103 & 113. As above, the local ITV region is inserted on channel 871 & the BBC local region (should...
View ArticleNo TV signal
Hi, this evening I have lost all my TV channels apart from 3. I have rebooted my TV box and my hub, removed and replaced all cables and connections between the two, and turned off both boxes at the...
View ArticleC4 program listing error
Fifteen to One - appear in schedule asSeries 8 episodes 1 - 11 ( 11 on 8 May )Series 8 episodes 16 - 20 ( 16 on 15 May )Series 7 episodes 12-15 ( 9 to 13 May )The Series 7 episodes are actually Series...
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