No TV channels available
Been away on holiday and came home to find that my V box in my bedroom only has the standard tv channels on it ie BBC,ITV etc. When you click on any other channel is says I'm not currently subscribed...
View ArticleRe: No TV channels available
Did you leave the box powered & in standby while you were away, or did you turn the power off?Usually people with this issue have done the latter.Virgin boxes are designed to be powered 24/7. If...
View ArticleRe: charges
I'm not sure why you think you deserve to pay less than your contracted price. You've had your reduced price for a period, now it's quite right you pay the normal price and fulfill your side of the...
View ArticleCannot acess TV channels on V+HD
I cannot access my TV XL channels on my V+HD box but can on my Tivo box. I was wondering how to fix this as it says my smartcard is invalid when I have a valid account.
View ArticleRe: Cannot acess TV channels on V+HD
Assuming the box has been powered off for some time, you will need to call in to get it re-activated.
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Re: Virgin movies batman vs superman
Hi Andb944, Welcome to the Community! Side by side is an option for viewing a movie in 3D. You may have purchased a 3D version of the movie instead of the standard. All the best Josh
View ArticleRe: BT Sport 3 - Why can't Virgin get rid of all the text?
Hi arrgee1991, Sorry to hear about your trouble with this. As mentioned by nodrogd, if it is part of the transmitted picture, there is not much more we can do to resolve this for you. Your feedback is...
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Re: Pixelated tv
Hi jonnyenglish7, Welcome to the Community! Sorry to hear your having trouble with your picture. I've run some diagnostics on your equipment and I can see some signal errors that are likely causing the...
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Re: Tv sound and remote problem
Hi wilksbrighton, Thanks for doing those checks for me! I'd like to send a technician to take a look at it for you. I've sent you a private message (purple envelope at the top right of your screen) so...
View ArticleReminders
I've just moved over from Sky. Is it possible to set up a Reminder for a programme you want to watch later?
View ArticleRe: Reminders
Yep. By setting a recording.The TiVO can record from all of its tuners, so to ensure it has a tuner available that it can switch to the programme you have set the reminder for it records the programme.
View ArticleRe: Cannot acess TV channels on V+HD
Viewing cards in V+HD boxes are updated regularly. If you turn the power off to the box, this cannot happen & the card is effectively disabled until customer services update it. To make sure this...
View ArticleRe: Tivo box remote control
Hi flower2 I'm sorry to hear about the trouble you've experienced lately, danny is correct in that we'd normally send a remote out in this situation so apologies for this not happening. I've been able...
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Re: On demand
Hi lucysnanna2, Glad to hear that's working for you now! Give me a shout if it starts acting up again. All the best Josh
View ArticleRe: Replacement tivo box
Hi flower2 I thought I'd step in to answer your question if that's ok? The box has a non replaceable hard drive, so if we're detecting any errors from our end then it's likely an engineer would need to...
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Re: Error 3204 & flashing blue heart on VBox
Hi Ladyfromvenice, Welcome to the Community! Sorry to hear you're having trouble with your VHD box. I've run some diagnostics and the VHD is showing as Offline on my end. I'd like to send a technician...
View ArticleRe: Digital TV picture breaking up
Hi Mark_A_Carpente I'm really sorry to learn about the problems you're experiencing with your TV service recently, I've been able to locate your account and run some tests on the set top box from our...
View ArticleOn time recordings
Is there away to start my recordings on time and finish on time on my V+HD box?
View ArticleDefault Account
Hi,I have a problem that I'm wondering if anybody can help me with:After a recent credit search I discovered that I have a defaulted account for Virgin Media that appears on my credit report. My...
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