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Re: Freezing.
Hi jenwalls, Welcome to the Community! Sorry to hear you're having trouble with your V+ Box. When the box freezes, does the picture break up at all? Have you rebooted the box at the mains recently?...
View ArticleRe: Freezing.
HiNo the picture doesnt break up, I have noticed that its only happening on nicktoons channel. I have reset the box but it still does it.
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Re: No TV channels available
Hi kellyreeves87, Thanks for posting! Are you still getting the same issue? I've connected you your equipment and I can see a few errors there. Look forward to hearing from you! Josh
View ArticleRe: BT Sport 3 - Why can't Virgin get rid of all the text?
On BT Sport 3 it says Sky and BT subscribers can see the whole picture by pressing red button or similar....
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Re: old equipment
Hello mechman1601, Welcome to the community Yes that's right the equipment is owned by Virgin, there are normality installation charges however but it should be a one off payment and then you would be...
View ArticleRe: How much for 2 V+ HD boxes for existing customers
Hi there sweeneytodd104, Great to hear that you're interested in possibly adding more services to your package with us. The best thing to do so that we can ensure to take your current monthly cost into...
View ArticleRe: V box missing most channels with message of not availiable and reboot...
Hi Topsyturvey Welcome to the Community, I'm sorry to learn about the problems you've been experiencing with your service lately. I've been able to locate your account and run some tests on the set top...
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Re: Sky sports activation
Hi Adrianc230198, I've checked it on this end and it is definitely a valid offer. Could potentially be an issue with the web upgrades. The team should be able to apply it and get it working within a...
View ArticleRe: HD sky sports
Hi Rich4rd78, Sorry to hear you're having an issue with this. I've spoken to a few customers already with the same issue. I've reported it to the Web team to let them know. In the mean time, calling...
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Re: Bt sport 1 and 3 keep buffering
Hi Simon050281, Welcome to the Community! Sorry to hear you're having trouble with pixilation. I've run some checks on your equipment and I can definitely see some signal errors. I'd like to send a...
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Re: Pixelated Frozen TV
Hi AndiB, Welcome to the Community! Sorry to hear your having pixilation issues. I've run a check on your equipment and I can see and issue with the signal as well as a few other errors. I'd like to...
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Re: V HDbox
Hello ghrom, Welcome to the community Can I just check what is it bringing up when it's asking for a pin? It should bring up four empty boxes (the first one highlighted) and then you enter your pin as...
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Re: Sky sports trouble watching on device
Hi Kerouac9, Thanks for your post and welcome to the forums. It's great having you here involved in the Community The TV Anywhere and Sky platforms are separate and therefore not synced so any...
View ArticleAlternative / Wrong local news BBC
I have just signed up and the message I received was 'so go ahead and join the fun!'. Really? More a case of frustration. I live in Southend on Sea. I have VirginMedia TV package, although not for...
View ArticleRe: My VBox doesn't work. Green light is on. Their are 2 dots in display. TV...
Thanks for info. Got the box replaced. Seems OK now.
View ArticleMy virgin box keeps pausing on recorded programmes. It does it on ALL...
My virgin box keeps pausing on recorded programmes. It does it on ALL recordings. The TV itself is fine. But anything I watch that has been recorded stops and starts... It's really frustrating. Anyone...
View ArticleRe: Cannot access TV channels- smartcard invalid in V+HD box
Hello gerardbrown2001, Sorry to hear about the issues you're experiencing with your Virgin box and welcome back to the community. I have been able to locate your account and I have sent a signal down...
View ArticleRe: No TV channels available
Hi Josh.Yes still got the same issue.My husband has just told me that he did turn off the equipment whilst we've been away.Can you sort it??
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Re: Alternative / Wrong local news BBC
The reason is you are connected to the Basildon cable Headend. This serves customers in the London region, but also crosses over into the East & South East region. There are legacy feeds to this...
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Re: No red button option on Tiddlers Tv
Hi Gibbs09, Welcome to the Community! Sorry to hear you're having trouble with Tiddlers TV. Our technicians are aware of this issue and are working as quickly as they can to get it back up and running...
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