Hi Ladyfromvenice,
Welcome to the Community!
Sorry to hear you're having trouble with your VHD box.
I've run some diagnostics and the VHD is showing as Offline on my end. I'd like to send a technician to take a look at this for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.
Look forward to hearing from you! 
Josh
