Hi Mark_A_Carpente
I'm really sorry to learn about the problems you're experiencing with your TV service recently, I've been able to locate your account and run some tests on the set top box from our end for you.
We're detecting issues from our end and I'd like to arrange for a member of the team to come and take a closer look, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience caused, we'll talk soon
Craig