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Re: V HD Box and HD/SD Channel issues AGAIN
HI Huwthanks for taking the time to check this out, looks like I will have to suffer in pixels till a new cable is pulled in ....
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Re: Broadband Cancellation
Hi Ellyjayne,A warm welcome to our community I'm sorry to hear that you've cancelled the TV and Broadband service. Should you decide to come back to us in the future, you only have to come by and give...
View ArticleRe: Premier Sport on XL...?
So any chance of this this summer? How about replacing BT Sport with it? :-)
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Re: Random volume levels
Hi businessmars,A warm welcome to our community and you certainly are in the right place to report this fault. I will be happy to have a look at this issue.I have taken an initial look at your box...
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Re: Faulty STB - Engineer visit Ref 11069397
Hi CA2,A warm welcome to our community I'm sorry to hear that we weren't able to fix the issue first time round or the 2nd. I can see the latest appointment has taken place so I wanted to pop by and...
View ArticleCable Pull
Since mid April, TV service has been breaking up. Several Engineers have been, all saying the cable is a long way from the Cabinet box and needs to be re pulled. A Construction crew could not find the...
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Re: Blank screen on ch4 HD
Hi sportagegirl,A warm welcome to our community I'm sorry to hear that you're having trouble viewing the ch4 HD lately. I have gone ahead and taken a look at your TiVo® remotely and there are some...
View ArticleRe: Pixelation?Slow BB
Any chance of remotely checking the signal/diags remotely, and getting an engineer visit booked, or even better a Network engineer to check the cab? I really don't want to have to call the Indian call...
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Re: TV regularly losing signal and going 'blocky'
Hi sarahg83,Thanks for the update and I'm sorry to hear the issue still isn't resolved. I would love to check out where we're up to with the Network referral.I have tried again with no luck to locate...
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Re: On Demand Not Available 319 Error
Hi angiejane_2000,Thanks for coming by and I'm sorry to hear that you're getting this error when using On Demand right now.I will be happy to have a look at this for you. Currently I haven't been able...
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Re: TV in bedroom
Hi VLittle, Thank you for taking the time to write to the Community Thank you for choosing us for your entertainment services in the home and hope you're enjoying it so far I would like to ask if...
View ArticleRe: More TV Issues - Losing all Faith
Hi there Debz1875, I'm so sorry to hear that you're unwell at the moment, and I'd like to welcome you to the forums. I understand how frustrating things must be when you're unable to talk and express...
View ArticleRe: Error 7400
Hi there Hopefully21, Firstly I'd like to start by welcoming you to the forums and say that I'm really sorry to hear that you've been experiencing problems with both your broadband and TV since the...
View ArticleRe: Timothy issues 27/05/16 error 7402
Hi there Richard, Firstly I'd like to welcome you to the forums and say that I'm really sorry you were being affected by this fault. We were indeed aware of an issue on Friday regarding this issue,...
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Re: pop up on tv - fault 4071
Hi Mbambrook It's good to see a new face here, welcome to the Community These errors aren't the best when they occur and certainly something I would like to help with. I would like to start by...
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Re: on demand film on my bill which i did not order
Hi Tickedoff64, Thank you for choosing us to help with the issue of the On Demand film on your account. Although I would have loved to help before you called it is still certainly great to see that...
View ArticleRe: On Demand TV Service
Hi there derekgb, I'm really sorry to hear that you've been experiencing some issues with your On Demand service for some time. I've run some checking on your connection and can see some signal issues...
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Re: Pixelation
Hi BlueKoi, Welcome to the Community, we're really pleased that you dropped in I'm very sorry that the TV has been showing pixelation on the TV viewing, it's never great when this happens. I was able...
View ArticleRe: Free Netflix
It's always been the case that offers bring "new" customers (Though many simply swap between Sky and Virgin)All the companies do it and let's say it brings in 10,000 new customers during the offer...
View ArticleRe: Netflix
If you have waited 5 working days and not received an email then call 150 and ask them and they will either resend the email or read out the code to you
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