Hi Tickedoff64,
Thank you for choosing us to help with the issue of the On Demand film on your account. Although I would have loved to help before you called it is still certainly great to see that you've been able to have the help you needed 
If you ever find that there is anything about Virgin Media that you'd wish to ask or have anything you need help with in the future, please let one of the Team or myself know
Take care.
Ben