Hi there Debz1875,
I'm so sorry to hear that you're unwell at the moment, and I'd like to welcome you to the forums. I understand how frustrating things must be when you're unable to talk and express what you'd like to get done. For security reasons, we do need to speak with the account holder in order to make any changes to the account. We can however make a fault report here on the forums, and if need be arrange a technician to call out, or signals to be sent out, with the aim to restore faults that may happen from time to time.
If you could let me know what fault you're experiencing at the moment, we can certainly look into things from this end for you.
Apologies once again.
Huw
