Tv not working
Is it me or is Virgin tv always going down, been out for over 6 hours, can't wait for the contract to finish so i can move back to SKY
View ArticleNetflix offer
I have just signed up to a bundle and my excitement is slightly marred by tonight's experience. I was on the phone to customer services, connected after 30 minutes and inquired about the netflix 6...
View ArticleRe: Netflix offer
When you get the netflix voucher you apply it to your netflix account and it shows the credit on there
View ArticleRe: TiVo
... so if your TiVo is not recording, you are suffering from a problem in addition to what is showing on Service Status. You need to report your additional problem so that someone attends to getting it...
View ArticleRe: Netflix on Second Box
The only Virgin box that connects to Netflix is TiVO. The other boxes are old tech & not internet connectable. There is no reason you can't have a second TiVO (some customers have 3 on one...
View ArticleMoving House New Contract
Hello I was wondering if anyone could help as I'm confused.I rang Virgin Home Mover Team and advised them I would be moving to a different area. They said it's fine I had 12 months left on contract and...
View ArticleRe: 2nd Tivo Box (multiroom) - Missing Channels Error Ref 3043
Hi there Vipestar, I'm really sorry to hear that you've been experiencing an issue with some Sky Sports channels on your additional set top box. I've taken a look into things for you, and can see an...
View ArticleRe: Broken V Box - need a new one
Hi there LittleOnion, I'd like to start by offering you a warm welcome to the forums and say that I'm really sorry to hear that your V Box currently has no power. I'd love to help you out with this by...
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Re: Remove ad on
Hi tiinkabell25,A warm welcome to our community You can call our team on 150 Free from any Virgin Landline or 0345 454 1111 from any other line. Alternatively you can chat to our online team via...
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Re: V+ box constantly freezes
Hi Craig,Thanks for getting in touch. I have picked up the message you sent to Ben. As he is not in right now I'll pick this up for you Is the box itself freezing up or is it relating to the picture...
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Re: No reward voucher
HI Kewa54Thanks for popping by with the voucher query My apologies they were not automatically sent in the expected time to you.I can see that since Ben spoke to you, our colleagues have escalated this...
View ArticleCan I still use my old V+ box after activating a new Tivo box?
I currently have a V+ box and I'm being upgraded to a Tivo box this June.After activating the Tivo box does anyone know if I can still use the V+ box as I've got quite a bit recorded on it, not enough...
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Re: v + box keeps restarting
Hi Steve,A warm welcome to our community I'm sorry to hear that your V+ box is rebooting frequently. I wanted to op by and help out here.I have taken a look at the box remotely and all signal levels...
View ArticleRe: V+ box constantly freezes
Hi Collette,Thanks for getting in touch, in response the box generally freezes when changing channel, this happens at random intervals and times of day. Sometimes if watching a channel for a while the...
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Re: V+ box constantly freezes
Hi Craig,Thanks for the quick reply It sounds like we do need to get an engineer out to get this fixed for you. I will be happy to arrange this no problem.I will send the details of the appointment in...
View ArticleRe: Pixellation On Gold Channels
Hi TheBluesBrother, Thanks for coming back to us. Sorry to hear the pixellation is still happening. I've looked at your account again and I can see you've called in since posting and have an engineer...
View ArticleRe: Can Virgin TV cables be split with existing Sky cable to make use of...
A technician wouldn't do this for you incase the cables dont pull or snaps during the pull, he may assist you doing it though
View ArticleRe: Can I still use my old V+ box after activating a new Tivo box?
I would suggest archiving off anything you really want to see. If you haven't got any way of doing this yourself, find a friend with a DVD recorder or laptop.
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