Hi there LittleOnion,
I'd like to start by offering you a warm welcome to the forums and say that I'm really sorry to hear that your V Box currently has no power.
I'd love to help you out with this by offering to book a technician to call out and investigate further. I'll send you a private message in order to set the wheels in motion.
Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.
Many thanks and apologies again.
Huw