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Re: Free TV
Hey Gpeach65Thanks for your details I've sent the hardware form off to the Sales Rewards teams for you and they should get back to me in a couple of days to confirm the delivery date for you of the...
View ArticleRe: TV News
Young Sheldon(The Big Bang Theory prequel)Follows the life of a 9-year-oldSheldon Cooper as he strugglesto be understood by his family,classmates and neighbours.Has been acquired by E4.Start date TBA.
View ArticleRe: Connect Tivo to Superhub
Hi Josh, you may be able to help me. I already had Virgin Broadband and wanted to add TV. I installed the box as per the instructions, but although the TV box works, the internet does not.The router...
View ArticleRe: Tv anywhere bt sport stuttering
Hi Rory, Thanks for posting! I'm really sorry to hear you're having trouble with TV Anywhere. Our technicians are aware of the issue and are working towards a fix. We don't have a fix time at the...
View ArticleTiVo Broadband Connection Problem.
I already had Virgin Broadband and wanted to add TV. I installed the box as per the instructions, but although the TV box works, the internet does not.The router powers on as usual and I get the solid...
View ArticleDowngrading Package
Due to the price rises coming into effect soon I want to downgrade my TV package to the one below 'Full House TV' and keeping my Broadband and Phone as is. I DO NOT want to be signed into another 12...
View ArticleMy TV picture is breaking up very badly
Turned box / TV everything off and on. Checked all connections but the picture on all channels is badly pixelated and breaking up.
View ArticleWrong recording
Set up to record a show eg Great British bake off on the listing it will show the program name but when you go on to watch the program it has recorded a different program but still has the name of the...
View ArticleRe: Tv anywhere bt sport stuttering
Thanks, great that they're working on it and appreciate the response.Can i ask are they inverstigating this as a recent issue thats happened or the same one i'm reading that sounds like its been about...
View ArticleRe: Catch up 1021 error
Is your downstairs box working okay?Check the coax cable is screwed in tight both at your box and at the wall point. Switch box off for 10 minutes, reboot and wait 15 minutes before trying to access on...
View ArticleRe: Downgrading Package
See here an excellent post on another thread by Kath_F of the forum team. When you ring up, use the "thinking of leaving us" option.With regards to upgrades, don't bother with the broadband but do...
View ArticleRe: swap my old box with a basic box in another room
You mean you want the TiVo box to replace the 'basic box'? Yes, you can do this but make sure you ring up and tell them that this is what you want doing otherwise they may deactivate the TiVo box instead.
View ArticleRe: My TV picture is breaking up very badly
Most likely a signal issue that would require an engineer visit to sort out.Ring 150 or 0345 454 1111, select "if there's a fault with your TV service" and you'll be put through to someone who can help.
View ArticleRe: swap my old box with a basic box in another room
Yes you can, but if its a new V6 box it is recommended that it is hard wired to your Superhub, as unlike the older TiVO's it does not have an internet modem to access online content & to update its...
View ArticleRe: Sky Sports Main Event (Split Screen) ?
Hi A9XSJ Thanks for getting in touch, I've got no information about this feature coming to Virgin at the moment although if that changes, we'll post about it on the Community so keep an eye out. Take...
View ArticleRe: V6 box
Hi Derry42, Welcome to the Community! I'm really sorry to hear you've had trouble with your V6 box. How did the technician appointment go? Let me know if you need anything. All the best Josh
View ArticleRe: Free TV
Hi Gpeach65Thanks for allowing me the time to look into this for you.The teams have come back to advise of the following:Our gift processing team which is ‘Exertis’ are not receiving stock from Samsung...
View ArticleRe: TV Anywhere
Hi chetty2008, Thanks for getting back to me. What do you see on screen when you try and view Sky Sports News via TV Anywhere? Do all other channels stream okay via TV Anywhere? Speak soon Josh
View ArticleRe: Pixellation
Hi susiepip, Welcome to the Community! I'm really sorry to hear you're having trouble with pixilation. I've run diagnostics on your equipment and I can see and issue with your signal levels that will...
View ArticleRe: swap my old box with a basic box in another room
Thanks for the quick response, just to confirm I have the box you can record on in the lounge that is being changed for a V6 new box and in a bedroom i have a basic box. I want to move my old recorder...
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