Re: Vbox stuck on channel 100 just OD advertisements
Hi ColletteYes that would be great thanks. Its still playing up. Any day apart from a Wednesday and a Monday would be great for an engineer to call to fix it thanksDenise
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Re: Unknown error, On Demand
Welcome to our community cheeseboard, I'm sorry to hear that you're getting an unknown error message. I will be happy to help check this out for you. I have checked in the office here and it seems to...
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Re: Vbox stuck on channel 100 just OD advertisements
Hi Denise, Thanks for your reply I will send you a private message with further details, look for the envelope icon above. Collette
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Re: Box freezing
Hi marjrie If you're interesting in getting a TiVo box, I'd recommend giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other so we can see what's possible I'd love to...
View ArticleRe: TVs error 7400
I only gave channels 1-5 and a purple box going around saying sorry there seems to be a problem with code 7400 does an engineer need to come out and fix it as I've tried rebooting it
View ArticleRe: V+ box freezing
Hi marjrie I'm massively sorry to learn about the problems you're experiencing with your V+ box at the moment. I've been able to locate your account and take a closer look at this from our end for...
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Re: Worst TV platform ever!!!!
Hi mikenuirhead, Welcome to our community I'm sorry to hear that you're not the biggest fan of TiVo® right now. I'd like to help check some things out that may be causing some of the issues you've...
View ArticleRe: On Demand and Catch up Service Error 6157
Hi and thanks for your response. It only says 6175 (I put the wrong code in my post, sorry!) and nothing else. It seems to only happen when we try and access catch-up on sky 1, specifically Supergirl,...
View ArticleRe: 4K TV quality poor
Thanks Fred. Let us know if you have any further issues with this and we'll look into this for you. Kind regards,
View ArticleRe: Moving my TV
Hello again,Thanks for your assistance, I've left the box where it was, rather than spend the £100, and have bought a long scart plug which only cost £7.99; so the tv is now where I wanted it and...
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Re: On Demand and Catch up Service Error 6157
Hi raindavE, Thanks for getting back to me I have just carried out some checks on the programme you mentioned and it plays out ok here for us. If you're still getting this error when ordering this...
View ArticleContacing Virgin.
How can I contact the customer service team . I do not have a virgin phone and I have forgotten my account number.My login no longer works so I cannot access my account details online.Why do Virgin...
View ArticleRe: Worst TV platform ever!!!!
The noise is the clunking hard drive sound you get from 20 year old pc towers.The entire platform is slow, too much blank screen, a break in dialogue. The suggestions are annoyingly wrong and often...
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Re: Worst TV platform ever!!!!
Hi mikemuirhead, Thanks for your reply. In relation to the noisy TiVo® that's something we can do more about. I would like to arrange for an engineer to call round and check the box for you. I will...
View ArticleRe: On Demand menus won't work
Hi Mike Thanks for taking the time to get back to us, I'm sorry again for the inconvenience this is causing. We'd like to arrange for a member of the team to come and take a closer look if you're...
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Re: Error AP:52❤️
Hi Marianne08, A warm welcome to our community I'm sorry to hear that you're getting this AP:52 error on your service. I can see an engineer has called round since you posted which is great to see....
View ArticleRe: tv anywhere
Hi 2bob, Thanks for your post regarding your feedback with TV Anywhere. With regards to the number of devices you can register to watch TV Anywhere with and streaming via 3G/4G, there are no...
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Re: why is the phone app called tv anywhere
Hi 2bob, TV Anywhere is just a name More often than not it's referred to as TV On The Go now. I guess I'm just stuck in the old ways and always say TV Anywhere. I have answered your post on...
View ArticleRe: Worst TV platform ever!!!!
Suggestions will never interfere with planned recordings and will always be dropped automatically if they cause problems. They'll also improve over time - however you can switch them off completely in...
View ArticleRe: Damaged external box on the street
As frustrating as this would be, I'd at least have accepted the engineer appointment. It's called "playing the game" - if it's the only way of flagging a fault on VM's systems then so be it. From...
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