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Re: V+ box freezing

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Hi marjrie

 

I'm massively sorry to learn about the problems you're experiencing with your V+ box at the moment.

 

I've been able to locate your account and take a closer look at this from our end for you, we're not detecting any issues with the box although I can see you've also rebooted it quite recently. Since then the box hasn't reported any errors so I hope this means things are looking better for you?

 

If not, get in touch and I'll look to escalate this from our end.

 

Take care

Craig


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