Hi mikemuirhead,
Thanks for your reply.
In relation to the noisy TiVo® that's something we can do more about. I would like to arrange for an engineer to call round and check the box for you. I will send you a private message regarding this shortly to arrange an appointment. (Look for the envelope icon above).
I'm sorry that the On Demand content isn't what you expected. With the menu system being running slowly I thought I would pop our online On Demand Guide here so you can quickly find what you are looking for. I realise it's not the ideal solution, but thought it may be an alternative to save you time navigating until we can speed things up.
I have looked at the network and currently there is some high demand on the network that will be slowing things down with menu navigation, Apps buffering/slow to load etc. It's something that is raised to our network engineers and are already working to resolve this for you.
Due to the work required to alleviate the high demand issues it may take some time to resolve. We're due an update byt he 21st April, if things haven't improved by then, please don't hesitate to get back in touch to request an update. The reference number for this is: F004242440.
We're keen to help make things better, I will send you a private message now regarding the engineer appointment.
Collette 