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Re: TV service is permanently having service issues

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We've had constant 319 and flashing light server disconnects since November here in Peterborough but they won't or can't fix this problem. In fact, despite having service problem announcements on their web page since forever, when I rang them again today they denied knowledge of a problem at first, then they decided they did have one, but it was only dating back to April and it "will be fixed by tomorrow"

They also refused me any kind of credit against my bill because OnDemand and Catch Up is an additional service, not something they bill you for. This is, of course, nonsense but they don't seem bothered about fixing it and it's a simple case of ignoring complaints in my view.

I too have given up all hope of this ever being fixed

If anyone from Virgin is reading this and wants to give me soft soap about how sorry they are, the error codes are - 319, C130 and 55. It's totally obvious that the servers are incapable of coping with the demand, so they disconnect roughly every 35-45 minutes, making OnDemand viewing useless.

EDITED TO ADD - It's both boxes, Tivo and standard V+ in the bedroom and I know it's not my kit as it is such a widespread issue across this board. 

 


Re: 407 on demand unavailable

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The error 407 when trying to watch Movies On Demand is also my frustration too. I've spent the time to phone through to Virgin; they tested my system remotely but could find no problem, in fact I was told that code doesn't exist! The matter has been reported to a Senior Tech... There are many people posting the same on this forum... Virgin really do need to provide some kind of resolution to this long ongoing problem. Virgin Response Team members have so far failed to respond at all, no matter about any kind of help or solution in any post on here - disappointed with that, almost as much as not being able to watch Jason Bourne!

Re: Problems with on demand

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If you pay for the Movies, have tried trawling the Tivo Help section (as the error 407 message suggests), re-booted your system a few times, searched the self help guides on this site, checked for help in the Community section to find lots of suffering customers with this ongoing problem AND phoned Virgin / gone through the painful automated waiting for a call handler, before being told the error code "doesn't exist" AND had your system checked remotely yet all appears fine...then and only then, would it be reasonable to assume that Virgin don't care because we all pay, so ha ha customers; Richard Branson would be so proud... CAN SOMEOME FROM VIRGIN RESPOND WITH SOME HELP???

Re: Tonights Boxing Query - need SD but ordered HD!

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Hi

 

Thanks for getting back to me, i managed to get through after 40 minutes or so and we decided the best option was to order the SD version and the lady i spoke to would credit my account with the cost of the HD version.

I haven't checked but i presume that went through?

Scott

Re: Tonights Boxing Query - need SD but ordered HD!

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Hi Again

I just looked at my Bill and there hasn't been a credit applied, i was assured this would happen and i wouldn't need to call back.

Can you look into this or am i going to have to again spend quite some time on the phone?

Scott

Re: TV service is permanently having service issues

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Problem, what problem, oh that we have fixed it. What another​ problem, I am surprised, we will fix it by tomorrow, no wait, next week, no next month well maybe. Why haven't we fixed it? Fixed what? Oh that, can't say, they won't let me, anyway there isn't a problem, is there, it was fixed yesterday. Etc, etc.

There is a long standing problem that needs money, resources and time to fix.

Don't expect compensation. Catch Up and On Demand are just a bonus feature given to you out of the kindness of Virgin Media's heart.You don't pay for it honest.

free tv

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We've moved your post to another part of the community.

Re: Bt Sport HD1 breaking up and unwatchable

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Hi n_jacko_n,

 

Welcome to the community.

 

I'd like to take a closer look at this but I'm unable to locate your account details so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon


Re: Bt Sport HD1 breaking up and unwatchable

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Hi njewhu,

 

Thanks for posting.

 

I have checked the signals to your V+ box and there are some problems I'd like another engineer to take a look at.

 

If you click on the purple envelope at the top of the screen you will see another message from me with appointment times.

 

Talk to you soon

New Box

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How do I go about ordering a new box for the bedroom?

Re: Customer Loyalty

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Phone them and tell them you are thinking of leaving; get to speak to someone in the retainment (something like that) department.

Re: Problems with on demand

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I did get told an engineer woul be on to it and would remedy this within 24 hours

Re: Problems with on demand

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Hi Deelig, I and many others will be delighted to hear of a resolution in the next 24hours; please do update on any developments as Virgin seem incapable / unwilling to provide any response to many many others on this forum Smiley Wink

Re: V202 Error!!

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Hi Craig
Thanks for getting back to me,
I have 2 Tivo boxes and they both show the same error code. My partner told me it's been well over a month now with no demand available.
Its really frustrating as I pay so much every month for a full package but only get part services.
Thanks again
Zoe

Re: Pixelation on HD Channels

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Hi Spencert1,

 

Thanks for keeping us updated.

 

Since you're still experiencing this problem I would like to arrange for one of our engineers to take a closer look.

 

I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon


AP:52 error on a brand new box

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Hi All,

 

Just got a new V, V HD or V+ HD (missing controller and HDMI cable).

Went through set up ringing up etc but getting a AP:52 error straight away and nothing else.

Left box for couple of hours in case it was downloading something. 

Tried the usually turn on and off and rang 150 (gave up after 20 minutes waiting in a 2 minute Q)

Does anyone have a fix on here to actually get the box working?

Re: AP:52 error on a brand new box

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All fixed now.

As our box was one of the old silver ones the virgin card was not associated with the new box apparently.

The missing items were due to Virgin having on our records that we have a posh new box so they removed them from the new box.... (HDMI cable and Controller, so we have to wait another 5 days for them to be posted out)
(which is a bit weird as we have never had a new box)

Re: So unhappy with tivo box

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If you search on google for Virgin Media CEO you will find an email that this forum does not allow to be posted. May even punish me for even mentioning it? This shows how reluctant VM is to communicate by email. I am not sure if they fear being burried in email complaints or don't want a written record of what is said?

Even if you find this address, which does not actually get looked at by the CEO, you will not be engaged in a conversation. You would most likely receive an automated confirmation and then have to wait a week or two for someone to make contact and most likely give you the same answer as Customer Services. If you reply to that it would most likely be another week or two for the next response. Some might get the impression that management do everything they can to avoid dealing with customers.

Netflix not working on Tivo

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Everytime I use Netflix through TIVO it stops, I get a 25% timer in the center of the screen, then an error message screen suggests it isn't attached to the internet, when I run the checks it is connected and I can connect to Netflix through other devices fine, but the TIVO keeps failing everytime I use it.

 

Why is this happening and can you fix it please

Re: on demand

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Hi moviesman,

 

Welcome to the Community!

 

I'm sorry to hear you're not happy with the TiVo® search function.

 

When you look for an actor/actress via the TiVo® search function, you will be presented with any TV or movies that are currently available via the TiVo® box and apps such as Netflix. This is the reason why certain actors/actresses will only have a small number of titles assigned to them whilst others may have many.

 

Also, I have done a search for Lee Remick and she currently only has one film available via TiVo®; The Omen.  Our content changes all the time and as a result, the content associated with actor/actresses will change too.

 

All the best! Smiley Very Happy

 

Josh

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