Thanks for that info. I really doubt if they can afford line rental up front with being on a pension. What I really wanted to know if possible is what is each of the things mentioned, regardless of the cost ie:
what is Fibre 20?
what Multi Talk 75?
Where can I find out what these items are please?
Multi-Talk 75 is an add-on minutes bundle for the phone package for calls not covered by their talk plan.
You should find more detail in the latest call costs tariff files at the bottom of this page:
http://www.virginmedia.com/shop/phone/compare.html
Fibre 20Mbs is the slowest speed Virgin now offer on retentions packages. (Lowest speed on normal packages is now 100Mbs). It looks like the package they have has not been changed in a while. If you don't renegotiate packages regularly prices will continuously rise.
Hi hancocknicholas,
Welcome to the Community!
Really sorry to hear you're having trouble with pixelation.
Are you still experiencing the same issue? Have you noticed pixelation on any other channels since?
Speak soon 
Josh
Hi
Over the last couple of weeks any recordings I have done are buffering/pixelating and some are unwatchable. Anybody else experiencing this?
Cinders
When I had Sky I could received the talking pictures channel which a great free channel. As it is free why can't we get it on Virgin.
Hello mark_a_carpente,
Thanks for taking the time to post on the community.
I would like to arrange for one of our engineers to take a closer look at this so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.
Speak to you soon
Hi Ritaf,
Thanks for coming back to us in the Community and apologies to hear your installation didn't go as planned 
In order to look in to this we will need to pass Data Protection with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Speak soon,
Thursday's C4 programmes are still missing. Is anyone from Virgin going to go out and find them?
Hi i am late with a payment i owe £113 and have paid £48 today. I will be paying the rest end of this week and next but was told in a complaint letter that my bill had been reduced to £104 a month due to lack of service and broadband do u think i can pay the next payments in this long way ?
Hi mc5mith,
Thanks for posting and I'm sorry to learn you're experiencing problems with the On Demand.
Can you let me know what's happening, are there any messages or are you unable to access certain programs?
Looking forward to hearing from you
Hi bristol28,
Thanks for taking the time to post.
I'd certainly like to help here so I'll just need to know a bit more information.
Looking forward to hearing from you.
Hi JoJo1582,
Welcome to the forums, I am sorry to see that you had trouble with your connection.
I have taken a look at your connection.
I have taken a look and it seems that you were affected by fault ref F005275175. There was some faulty equipment in the exchange and this has now been resolved.
How have things been looking since you spoke to us last? If you are still having trouble let us know and we will be happy to take another look for you.
All the best.
Emma
Hi ab3062,
Welcome to the forums, I am sorry to see you have also been having trouble with your connection.
I have taken a look and it seems you are affected by fault ref F005275268 for slow speeds at peak times this fault seems to be affecting both TV and Broadband. The current review date is 21/06/2017. Please give this thread a bump closer to the time and we will get an update for you.
I am having a little trouble seeing your power levels currently if you can pop them up for me it will help me to see if there are any other underlying issues:
192.168.0.1 in the browser, log in Username is admin and the password will be changeme, unless you have changed it.
Go to Advanced settings.
Go to Network Status, copy the results back here.
Speak to you soon.
Emma