adamg4988 wrote:
Thanks for the response everyone. A final question here, how do you define an integral part of the package?
I have the biggest package available from Virgin, from a broadband, phone and TV perspective.
You're on the VIP? then sports and movies are part of the package
I'm having the same problem. It only started recently.
Channel 5 is virtually unwatchable, as are most of the ITV channels, among a few others.
Tried turning the hub off and on again and reconnecting via the setting in the TiVo box, but no better.
i don t know what you are all moaning about the tivo box can do much and get it for free and easy to self install. plus you won't have to pay £14.99 activation fee bonus i think so i would not complain. free upgrade remember digital switch over from, analogue to digital it cost money cutting your nose off to spite your face. just stubborn ludites.
BT Sport 3 HD certainly showed the Saints v Quins game, I recorded it while watching Wasps v Saracens on BTSport2HD, and flicked through it afterwards.
I can't for one minute imagine the SD channels showed different programs to HD, so I'm really not sure what's happened!!
Hi All
All the programmes we have recorded this week have buffered/pixelated and some are unwatchable. Anybody else experienced this?
Having signed up to the free trial and being told I could enjoy the channels till the 8th May, I have attempted to watch them today and found out they were de-activated last night - 2 days before they should of been and apparently can't be put back on because I will be charged for them.
Having planned on watching something today on my only day off knowing that I still had the opportunity till tomorrow to do so to find out that I now can't has left me a bit peeved to say the least.
What is the point of giving someone a cut off point if you are not going to stick to it
A few months ago I got a letter saying I needed to upgrade my virgin box or lose my service around May. It gave me a www address to go to and enter my details but it returned a message that there was no such customer!. Anyway I did have an old style v-box but around the same time it screwed up and I got another one installed; newer vbox but not a tivo.
TBH I completely forgot about the origin letter. Do I still need to update my box so I don't lose my service?
BT Sport 3 HD certainly showed the Saints v Quins game from my experience.
Normally on BT Sports at Saturday teatime there is a Bundesliga match with the programme starting at 17:15 and the match at 17:30. I normally either watch or record and I recorded it as I was watching the Swansea/Everton game on BT Sports 1 HD at the same time. I was puzzled that the German game did not start until 18:00 yesterday.
I have just watched the Bundesliga game and the recording started with the aftermath of the Saints/Harlequins game which had just finished. It then went straight to the German game which had been underway for 30 minutes. So I can confirm that the rugby game superseded the football match, not the other way round.
Hello Craig
I am experiencing the same problems and have been for most of the last 4 weeks with error code v202.
Please advise why this keeps happening and when my whole service will be available.
Why does on demand and catch up keep going off air every other weekend ?
Can anyone help please? I am looking into my parents Virgin Media bill which is almost £90 a month. They are both in their 80's and it seems a bit much for them to pay. I do have their latest bill but it is hard to understand. There are a few items on it but no prices for individual things, only a total. I would like to know what each of these are please and how much they might be costing:
Multi Talk 75
Talk Unlimited
V+HD monthly Fee
Fibre 20
Full House TV (XL)
Triple Combo Loyalty Discount
These come to £67.11 and then £19 line rental is also added, bringing the total to £86.11
Thanks for any help you can give
The first course of action is to contact customer services, who will test your signal levels & remotely interrogate the box for internal issues.
If there is not a signal issue, but a box fault, the box will be replaced with another refurbished V+ box, that has possibly had several previous users prior to yourself. Some people have had several replacements before they get one that works properly.
If/when you eventually upgrade to a new package you will be forced onto the TiVO/V6 platform as part of the deal. There is no option to keep a V+ on new packages.
There is no individual pricing available, so you can only estimate. There are headline prices for all these items but due to multiple discounts for different factors on the account nobody actually pays those prices. Plus they have a loyalty discount, which they will lose if they make any package changes apart from the one below.
You could look at taking the Line Rental Saver. If you pay a year in advance you can save about £20 - 30 a year on line rental.
(The current rental adds up to £288 per year. LRS is £196 a year).
The forum team here cannot discuss specific account issues due to Data Protection restrictions, so I would phone Retentions (150 option 1 then 4 then 5) & speak to them to see if a better deal is available.
Hi Kath - still no TV. I received email on 28/4 from virginmediarewards@exertis.co.uk to say it was about to be dispatched and could take up to 72 hours to arrive. Not sure if last Bank Holiday got in the way but thought it would have arrived by mid week last?
