Hi middermac,
I have looked into this and the team are still working on a fix (NKE00008842)
I can only apologise that it's taking so long but once we have any updates we'll be in touch.
Kind regards
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Re: Hayu app not working
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Removal of a service
Hi,
I have recently found my TV bill too expensive to pay. I would like to remove some of package to make the remainder of my contract more affordable. However, I have been told that any removal I make would then renew me to another 12month contract which in my financial situation I am not sure I can afford to agree with just yet.
My question is whether or not I have been informed correctly by Virgin Customer Sevices that a removal of a service will automatically enrol me in a new 12 month contract?
Many thanks,
Adam
I have recently found my TV bill too expensive to pay. I would like to remove some of package to make the remainder of my contract more affordable. However, I have been told that any removal I make would then renew me to another 12month contract which in my financial situation I am not sure I can afford to agree with just yet.
My question is whether or not I have been informed correctly by Virgin Customer Sevices that a removal of a service will automatically enrol me in a new 12 month contract?
Many thanks,
Adam
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Re: Removal of a service
yes, that is correct. you may be able to reduce a service e.g. change TV L to TV M without triggering a new 12 month contract., but removing the TV component completely does mean a new contract
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V+ Box pause and resume turns screen green
Hi
Am getting really frustrated with the V+ box causing issues. As the Tivo box is slowing down recently we have started to use the V+ box in another room more.
However when pausing it regularly has an issue on resume. The screen turns green and freezes for up to three minutes before returning back to the live stream. So not only do we miss the paused bit but also the bit we would have seen if we had not bothered to even pause.
Anyone else had the issue, is there a known fix or do I have to brave the fault line and say goodbye to a couple of hours of my life?
Thanks in advance
D
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Crap on demand
Can't watch the blacklist as on demand is unavailable. Virgin is just a piece of **bleep** as every single **bleep**in night it's down. As soon as my contract is up I'm out of here.
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Re: Removal of a service
The idea was just to remove sky sports package and movies...
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Re: No picture or sound but the menu is there
Hi, tried ut no change - I leads to a blank screen or then a channel and still no pic or sound?
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Re: Error 319 still
Sorry Rose,
As expected nothing has been fixed... I just tried to catch up Thursdays episode of Arrow, and still a 319 error. Looking at status the May the 1st date got pushed to May 10th (just as previously advertised fix dates got pushed backwards)
As is Virgin media cannot suoply a catchup/on demand service
Kindest regards
Simon, looking to leave to join Sky
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Re: Removal of a service
...then you should be able to do that with 30 days notice unless those channels are an integral part of your bundle.
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On demand access
Unable to access on demand for few days now, I am paying for this so not happy at all. Am i liabke for refund?
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Re: On demand access
Same here - service status has shown on demand services down in my area everywhere weekend since (and including) Easter weekend. Today they are showing as not being looked at by an engineer until 10th May. I'm getting sick of it as I watch most things via on demand or recorded programmes. On Monday I will be phoning to cancel Virgin TV and switching to Sky or just going back to Freeview.
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Re: Error 319
Hi
I've had the same issue for over a week now, when I called VM and finally got through after 30 minutes, the advisor blamed Sky for their services provided to VM! I think you are wasting your time as am I, contact VM and ask to speak to a manager and request to cancel your contract.
I was with Sky for 8 years and really regret leaving them now, but Sky is expensive and it was the only reason.
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Re: Error 319
Hi Rose_B, thanks for the info. Can you please provide me/us with an email address to contact someone in the complaints department as we are all spending 30-60 minutes on the phone with the customer service department before someone answers.
Please don't provide me with a generated scripted answer...
Please don't provide me with a generated scripted answer...
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Re: Error 319
I have got to the end of my tether with Virgin Media. Have had more engineers round here than hot breakfasts. Notj
hing is ever resolb
ved.
I've had more engineers around here than hot breakfasts. Virgin delegate to other companies. Will be same again with engineer visit.
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Customer Loyalty
Does customer loyalty mean nothing to virgin? I have been a customer for the past 10 years and i wanted to upgrade my tv package to find out the prices for like for like deals that new customers are getting offered are no where near what i was being offered.
Think that is a poor show and think might be time to try somewhere else.
Think that is a poor show and think might be time to try somewhere else.
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Re: Customer Loyalty
Been discussed many times before. Modern companies do not recognise customer loyalty because they can sucker in more new customers than they lose old customers. Welcome to the new dysfunctional world. 
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Missing C4 programmes on catchup again
In early April there was a whole week during which hardly any programmes from All 4 appeared on catch-up. Did we ever get an explanation for that or even an acknowledgment that the problem existed? Several people posted on here about it.
It's not so severe now, but May 4th only has six programmes in total from All 4, none of them after 6pm. The 3rd and 5th of May both have eleven programmes. Are Thursday's just being slow to arrive, or what?
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Re: Can't get local news.
That part of Kent is driven from a London network Headend, which gives London channels on 101,103 & 113. As above, the local ITV region is inserted on channel 871 & the BBC local region (should you ever need it) on channel 858.
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No TV signal
Hi, this evening I have lost all my TV channels apart from 3. I have rebooted my TV box and my hub, removed and replaced all cables and connections between the two, and turned off both boxes at the wall to reboot that way. All to no avail. I attempted to call for further assistance but was told the lines are closed. This was all before 11:30pm. I thought the phone help service was open until midnight.... Please help as we've just switched from talktalk due to an unresolved intermittent sync with their internet and this feel the same...
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C4 program listing error
Fifteen to One - appear in schedule as
Series 8 episodes 1 - 11 ( 11 on 8 May )
Series 8 episodes 16 - 20 ( 16 on 15 May )
Series 7 episodes 12-15 ( 9 to 13 May )
The Series 7 episodes are actually Series 8 episodes.
Not picked up by series link
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