Please can anyone help? When I am watching YouTube videos with my Tivo box, the videos start stuttering after 1 minutes of watching. Then they continue stuttering every 10 seconds or so. This makes them very difficult to watch. Is there a reset of something like that to stop them from stuttering please? Thank you.
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YouTube videos stuttering.
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Re: Will virgin EVER get talking pictures?
N4284636 wrote:
I would pay for the channel, I pay for channels I don't want, so I would be more than happy to pay for this
Can't disagree with this but TP would need to make that choice and I doubt that there would be sufficient customers wanting to pay.
How about a public service channels for pensioners?
What would such a channel show that is not already available? I am in my mid sixties and I suspect that any such channel would become a bit patronising.
P.S.are you sure you don't work for V. M. Or do you just have shares😆
Going by that comment I could assume that you are doing PR for TP. A bit pathetic really.
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On demand
I have had virgin for 5 months and had no end of trouble no on demand and have been told it will take 5 days to fix but i am also always having to reboot my boxes its driving me mad well i wont be renewing my contract i lnow sky is more expensive but we had no problems with it so sky here i come
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Re: Missing channels
Hi Kellie0607
Apologies for the problems you're experiencing with your TV service, I've located your account to take a closer look and can see you've spoken to the team about the upgrade.
I hope that means things are working as they should from your end at the moment?
Look forward to hearing from you
Craig
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Re: Bad service
I sympathise with your problems, but this forum is primarily for customers to help each other with problems and exchange views on issues. There is limited support from VM techs but I doubt that Virgin Media management take much notice of what is said on here, or even read the posts.
I assume you have called in, preferably during UK office hours. And reported the fault.
If you would like some help, then please give as much detail of your issues as possible and other customers and the VM forum team may be able to give help and advice.
If you want to make a formal complaint the write in to the address given in "contact us" below.
If you just wanted to have a rant and get it of your chest, that's fine but don't expect any action.
I assume you have called in, preferably during UK office hours. And reported the fault.
If you would like some help, then please give as much detail of your issues as possible and other customers and the VM forum team may be able to give help and advice.
If you want to make a formal complaint the write in to the address given in "contact us" below.
If you just wanted to have a rant and get it of your chest, that's fine but don't expect any action.
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Re: Hayu not working still been weeks now. They say their aware but don't know when it's going to...
Hi Bexhuggins,
Just to let you know that I have found your duplicate post regarding this and replied to it here.
Kind regards
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Re: Tivo recordings claim to be days long and failing on Premier Sport
Thanks for updating the thread Frank,
Let me know if this happens again and I'll be sure to check the equipment for you.
Nat_J
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Re: Can't get local news.
Hi Stretch1969,
Thanks for posting on the community.
I have looked into this for you and for ITV 103 you will be getting London but if you go to channel 871 this will be Meridian news.
Please let me know if that channel is working for you.
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Re: Catch up tv
Hi Kazachaos47,
Thanks for posting and I'm sorry to learn you're experiencing problems with your On Demand.
I'd just like to know whether there were any error messages?
Please reboot the box by the mains if you haven't already to see whether this resolves it.
Looking forward to hearing from you
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Re: V202 Error!!
Hi Zoea
Welcome to the Community, I'm very sorry for the problems you're experiencing with your On Demand service recently.
I've located your account to run some tests and we're seeing some intermittent signal errors. Are you experiencing this issue with more than one set top box?
Apologies again for the inconvenience caused, we're looking forward to hearing from you.
Craig
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Re: Years of random pixelated tv
Hi pixelatedpic,
Thanks for taking the time to post on the community and I'm so sorry to learn about this ongoing issue.
I would certainly like to look into this for you but I'm unable to locate your account so I'm just going to send you a private message requesting further information which you will find if you click on the purple envelope at the top right of the screen.
Speak to you soon
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Re: Error 319
Is that a computer generated script you are using or do you have no fingers left from replying to complaints
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Re: Netflix has no working connection on my tv but it works on the iPad?
Hi Ahern1983
Welcome to the Community, I'm very sorry for the problems you're experiencing with the Netflix application recently.
I've located your account and tested the set top box, we're detecting some minor errors from our end at the moment. Are you able to access/view any On Demand or Catch Up content at the moment? Or are you having trouble when you try to use any other application?
Look forward to hearing from you
Craig
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Re: Error 319
I feel your pain. How long does it take before one finally gives up with VM?
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Re: No on demand - yet again!
HI Scwright_88
Welcome to the Community, I'm sorry for the problems you're experiencing with your On Demand service.
I've located your account to take a closer look and we're not detecting any errors from our end at the moment. I hope that means that things have improved? If not, get in touch and I'll take another look.
Apologies again for the inconvenience this has caused, we're looking forward to hearing from you
Craig
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Re: Will virgin EVER get talking pictures?
It was a joke, what no sense of humour?and I'm 68, why would a pensioner channel be patronising? It would depend on who ran it, I find it patronising that V.m. Can't even respond to requests from their customers for channel information
After countless requests to V.m for information I last week contacted the CFO, I haven't even had the common courtesy of a response from a minion court
All they have to say is there are no plans at this time to carry this channel but the policy is under constant review.
After countless requests to V.m for information I last week contacted the CFO, I haven't even had the common courtesy of a response from a minion court
All they have to say is there are no plans at this time to carry this channel but the policy is under constant review.
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Re: Picture dropout Black Screen with new V6 box & Samsung TV
Hello Bobmcfish,
Thanks for taking the time to post and I'm sorry to learn you're having problems with your V6 box.
I have been looking for any known issues and there is one regarding blanking screens but this should only be happening if your video output is set to 1080i.
If your video output is to to 1080i then please disable this and select another option.
You can do this by going to -
Home - Help & Settings - Settings - Video Output - Video Output Format.
If it's already set to a different format then we may need to arrange for an engineer so please get back to me when you can.
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Re: TV6 Error 7400
Hi tonyaxford,
Thanks for letting us know about this and I'm very sorry to learn what's happened.
I have checked the account and I can see that you've spoken to one of the team and the V6 box looks like it's up and running so if there's anything else I can help you with please let me know.
Take care
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Re: Picture dropout Black Screen with new V6 box & Samsung TV
Hi Rose
Thanks very much for responding to my post. I may have resolved the problem by replacing the HDMI cable with the new one the engineer left. I got 2 new boxes and one new cable so I was still using an old one of mine. I've not re-tested the other issue where the tv won't see the box unless it is on before switching the tv on. I'm too busy enjoying watching stuff without the picture dropping out 😀
Please mark this as resolved. I got lucky 👍
Thanks
Bob
Thanks very much for responding to my post. I may have resolved the problem by replacing the HDMI cable with the new one the engineer left. I got 2 new boxes and one new cable so I was still using an old one of mine. I've not re-tested the other issue where the tv won't see the box unless it is on before switching the tv on. I'm too busy enjoying watching stuff without the picture dropping out 😀
Please mark this as resolved. I got lucky 👍
Thanks
Bob
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Re: Picture dropout Black Screen with new V6 box & Samsung TV
Sorry I forgot to mention it is set to 2610p
Thanks
Thanks
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