You have multiple posted I have answered on your other thread.
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Re: sport
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Re: youtube app removal
As many others have stated if we were not trying to be good parents we wouldn't care about this as much as we do!
The kids tablets have YouTube Kids on them for a reason.
The fact 9 times out of 10 they wake before we do (even on work days) and they can be on the tv without parent supervision is something I am happy about as there is nothing they can access at the 6am sort of time no matter what channel they go to as the others are pin protected that I don't have an issue with.
Go to 198 or the app and boom a world of stuff I wouldn't let them access usually.
It's a joke that so many of us have reported this and still no change.
The kids tablets have YouTube Kids on them for a reason.
The fact 9 times out of 10 they wake before we do (even on work days) and they can be on the tv without parent supervision is something I am happy about as there is nothing they can access at the 6am sort of time no matter what channel they go to as the others are pin protected that I don't have an issue with.
Go to 198 or the app and boom a world of stuff I wouldn't let them access usually.
It's a joke that so many of us have reported this and still no change.
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Broken streetbox
Reporting that the box on Whittingham Road Nottingham NG3 needs the front replacing. The wires are exposed.
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Re: Broken streetbox
If you have the time, the number (automated iirc) for reporting street box problems is 0330 333 0444
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Re: V.vip trying to get free unlimited sim
Hi andyggow2010,
Thanks for your post 
Are you looking to take out the full bundle? The SIM will come as part of the full package.
If so, you can speak to our media sales team on 0800 183 1234 and they would be able to talk you through the details.
Thanks
Melissa
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Loss of sound after fast forward
after pausing a programme if you fast forward we lose sound
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C219
Struggling with setting up the new v6. Error c219. Connected wirelessly. Have the activation text. And tried 5 times with no joy. Help please
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Tv intermittent
TV intermittent service for 2 weeks. Problems not solved.
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Skysports HD is gone on virgin media
I'd just like to know when you planned to tell your customers like myself that the £7 a month i pay for skysports HD is a waste of money as Virgins sky licensing deal for skysports in HD has now expired in May 2019 and customers are now only getting SD versions of skysports on the HD channels, its an absolute disgrace to be honest.
Will you be negotiating with Sky to get these channels back in HD>
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Re: Virgin are misleading customers buying Sky Sports channels
Is it true from yesterday the 1st May 2019 that you no longer have skysports HD and if so what is happening with the £7 charge?
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Re: Virgin are misleading customers buying Sky Sports channels
Hi han88,
That's not true - we still have Sky Sports HD channels
Cheers
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Difficulty Cancelling.
I'm having real problems trying to cancel my Virgin Media service. Wasn't happy with a few things, mainly the broadband. Paying for 350 but cannot get anything like that. Usually around 70-80. So contract was up and I decided to cancel.First phone call they offered me a cheaper deal. Said I would think about it but ultimately phoned them back to cancel. During this phone call the operator said they could get a broadband "expert" to give me a call, he was super at his job and would help me. Was told I could trigger the cancellation now and when after this chap telephoned (one week later) if I still wanted to leave the cancellation would be backdated. The experts advice was I had two connections I could use and I had to switch to the other one. That was it. Three minute phone call that did not help one bit.
So when I phone a third time to instigate the cancellation re the previous date and phone call, this advisor said I had to cancel from this date. I could not have the "expert" call me if I was in cancellation mode. Told him what had happened and if this is the case I had been lied to. He actually agreed with me. He could even tell me who it was who had spoken to me.
So, back to square one. Start again. Asks me if I want to keep my telephone number. Yes. Eventually it's completed, cancellation date is 17th May. Ask him to send the detail by email. Don't receive it. A few days later I phone again, get a very nice lady who can bring up the details on her screen, says it's all good and when I ask her why I have had no email, she says it was sent, but she would re-send it. I'm still waiting.
In between times I have arranged for another provider and the phone and broadband would go live on 17th May.
Yesterday I receive a phone call from Virgin to say they had a request to transfer my telephone and just wanted to check that this was ok with me. So I'm thinking everything must be ok.
Get an email tonight with my "new" package. Everything I had, less the telephone. And stupid quotes for the revised monthly package.
Back on the phone. Lady I get says I have only cancelled the phone line. When I explain that is not the case she suddenly finds my notes and says that nothing else can be cancelled until the telephone has been changed to the new provider. When that happens on the 17th, I have to call them back and they can cancel everything then. This is the first I have been told this. And when I ask for her to send me these details through by email she says hey don't have access to email. Really.
I'm sorry for this war and peace post, but I'm at the end of my tether with this lot. Any advice appreciated, especially from anyone with a similar experience.
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Re: youtube app removal
So basically if a company pays Virgin enough, they'll show any content they want to your kids... great company policy!
I don't know why this is marked as resolved, the only solution I've heard is that we have to ditch the Virgin TiVo and get a proper open platform that allows us to control the apps....
The irony that most of what I'm looking at is based on the Google-provided Android platform... where they allow you to enforce child profiles with blocked YouTube... exactly what I have setup on their Android tablets (no YouTube at all).... it's like Google are paying Virgin to make TiVo unsuitable for young families and encourage them to turn to Google TV devices... I can't fault Google's logic (get 'em while they're young), but ridiculous that Virgin would do such an irresponsible thing for a few extra quid ... beggars belief.... at the moment I'm stopping my kids before they get there (again), but should I start taking photo's of my 4yr old and 6yr old daughters watching the the creepy content that Virign is effectively allowing to be pumped into our homes on a completely uncontrollable platform and start sending those to media outlets - BBC and SkyNews would have a field day with this the next time they're running an online safety feature!!
Tablets have strictly controlled profiles, phones have finger-print scanners, computers are all password protected and tightly controlled, but hey, get TiVo and let anybody watch anything they can find on YouTube....
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Re: Error code ES004
So how did the TV diagnostics go? Have not heard back from anyone in your organisation.
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Re: Error code ES004
Perhaps you can define the error code ES004????
It's nowhere in the internet
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Re: Skysports HD is gone on virgin media
Fake news
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Hd channels
Sd showing on hd channels on sky sports cinema one sky news instead of hd has anyone else had this problem it started yesterday area 22 any help please
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Re: Virgin are misleading customers buying Sky Sports channels
I'm on the vvip package and the sky hd channels sports/ news cinema sky one all playing as content
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Re: Tv Control app causing wifi to disconnect
I have Android 7.0 installed on my tablet. Haven't noticed whether it disconnects from any other network because I usually just leave it at home and use my phone when I'm out.
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Real housewives not working on catch up
For the past few weeks Real housewives latest series is not loading on catch up . Loading icon just spins .
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