I signed up last March 27, 2019 for a Full House Movies Bundle with a 200MB Bradband and phone for a contract price of £65 a month for 12 months and I'm also getting an Echo Dot and a Ring Doorbell as it was on a promotion that time. The following day, I received an email regarding my contract, when I reviewed my contract, I noticed that the home address was wrong from what I put in when I applied, it was 2 doors away but still on the same street. I phoned in CSA regarding this and he rectified the issue, I also mentioned to him if my contract gonna be cancelled, and he replied "No, I'm just going to correct the address" Ok fine that's it.
The next day I received another email regarding a new contract, on the contract the home address is correct but the hardware offer (amazon dot, ring doorbell) is missing and the installation fee has gone up from £25 to £30! I contacted them again and told them about it but I was just told that I'm commiting a fraud because I made a new application eventhough my husband has finished the contract since February 2019 and he said that I can't get the Amazon dot and Rig Doorbell as I am just an existing customer though on the same address! I also noticed that the account number has changed even the Virgin Media account I've setup was already closed. I fear that the gifts/rewards as well as the Quidco cashback is gone with the wind because they cancelled my original purchased!
Could someone from Virgin media that is based here in the UK and not from the other parts of the world explain to me what had happened? It was just a simple change of address a numerical error or typo error but still the same person can they just cancel a contract without telling me or informing me, I just learnt it when i get in touch with them! Please somebody help me sort this out. Sent a complaint via web form last April 1,2019 and I made another one today but no one answered.
Area 31. Postcode NN8