Re: Pixelation BT Sport2 HD

April 25, 2019, 10:15 am

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This problem still going on, despite yesterday Virgin saying work was going on in my area. Whatever they were doing, it hasn't worked! BT Sport2 HD has been like this now for months! (see photos) This was the picture a few minutes ago.Completely unwatchable. Two engineers not been able to solve it. Every test under the sun done, no joy! Getting to the point now where I am losing patience. No-one seem too bothered about it either, judging by the amount of posts on here regarding pixilation on seemingly all channels. Happy to take the subscription every month though Area 31. Postcode NN8

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Re: Poor picture quality

April 25, 2019, 10:30 am

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It’s all standard definition channels any catch up tv not in HD all poor quality. 

Im using 4K Samsung tv and never had a problem with sky channels so don’t know if this is normal for virgin or there is something wrong. 

Re: Poor picture quality

April 25, 2019, 10:38 am

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There is an issue affecting all channels at the moment I believe .Call customer services so they know you're affected and you should get a partial refund.

Disappearing box sets

April 25, 2019, 10:40 am

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Hi I am more than half way through the Grey's anatomy box sets currently on series 10 but when going on to watch an episode today series 7 to 10 have gone, series 1 to 6 and 11 to 15 are still there. Can I ask why?!

Re: No reception

April 25, 2019, 10:55 am

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Thanks Sausagemonkey69, 

Did you manage to check if there's any issues with any of your recordings or catch up content? 

Are the cables secured tightly in the back of the boxes? 

If so then we'll need to have a closer look at your account so let us know  

 

Re: Strike Back Season 7

April 25, 2019, 10:57 am

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Hi John_GS, It looks like I need to come over by you and watch it because it definitely not in the listing on my computer. Have a look at this screenshot I just took: http://terryally.com/Strikeback7-VirginOnline.JPG

Re: No reception

April 25, 2019, 11:00 am

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There's nothing wrong with the cables or my recordings. 

Re: Sky Sports Player Error Code OVP_00005

April 25, 2019, 11:01 am

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Hi thank you for getting back to me the problem I was having with the Error Code OVP_00005 seems to have righted itself and I think the problem was that everytime I tried to log in with my Virgin password the sky password was trying to take over but it is now working fine thank you for your help.

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Re: Sky Sports Player Error Code OVP_00005

April 25, 2019, 11:05 am

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Thanks for letting us know it's sorted, we're here if you need anything else  

Re: No reception

April 25, 2019, 11:35 am

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Thanks for confirming. 

 

I would like to check thing's from our end for you, in order to do this I have sent you a private message so we can get your relevant details. Please look out for the purple envelope in the top corner of the page

Look forward to hearing from you, 

 

Error code ES004

April 25, 2019, 2:16 pm

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Virginia media store works until 9pm on my TV package.  Then I get error code ES004 after 9pm when your help line is closed.  This occurs every night for the past 8 nights. I can watch on my computer. I can watch on my phone.  I cannot watch on my TV.

Re: Pixellation

April 25, 2019, 2:21 pm

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I am experiencing pixellation and distorted images when watching items recorded on channels 103, 104 and 101. Watching The Bay this evening and it was totally ruined by this. I live in the Edinburgh area (EH6)

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 wrote:

Hi, we are aware some customers may be experiencing issues with pixellation at the moment.

Our support team are currently working on this issue. If you are experiencing problems with pixellation please advise us of the following information which will aid in our investigation:

• Channel Number
• Time of issue
• Town/city/area reference

Thank you

Mod Team

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and this has been going on for some time.

Re: Disappearing box sets

April 25, 2019, 2:43 pm

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I too have gone to watch these and they have gone.... Why do this? 

Re: Intermittent Pixelation on TV

April 25, 2019, 3:52 pm

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Now experiencing odd sound blips on my V6 box. It is distracting when watching a movie on Sky Movies. VM can you check my levels please to see if there is any potential change. Thks

Re: Disappearing box sets

April 25, 2019, 11:13 pm

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Because the agreement between Virgin and the rights holder of the show has expired and they have had to be removed.

They will probably be back at some point.

It usually tells you somewhere when a show it available to.

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Re: Disappearing box sets

April 25, 2019, 11:41 pm

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Hi Cue ball 99,

This would be understandable (though still incredibly frustrating)if the whole lot had gone, but to still have the first 6 and last 4 of the series available makes no sense at all. Surely there could have been some kind of information put up warning  when these were going to be removed! It feels like months of watching this shows have been wasted to be honest.

 

Re: Disappearing box sets

April 26, 2019, 1:11 am

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To be fair, all VOD programs that are coming up for removal have a "this is available until xyz" message on the final screen before "play now" - this goes for CatchUp & boxsets.

TV and Broadband OFF BT180PJ

April 26, 2019, 1:37 am

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ALL SERVICES DOWN CODE (W02). ironically self test says my equipment is off or disconnected when there is a VM service status of all services DOWN. I urge all VM customers to register that their service is down to get service credits on their bills.

Fix time is1630 - WHAT? This is ridiculous I am moving to Sky or BT IM TOTALLY FEED UP WITH VM. they didn't even try to notify me voluntarily.

Re: Sky sport collection

April 26, 2019, 2:12 am

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Hi,I'm sorry,what is CS?

Re: Disappearing box sets

April 26, 2019, 2:26 am

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This is true and my fault no doubt for not looking at them all individually, but as I said before why start disappearing from the middle of a box set and not the earliest episodes first or is it just me that likes to watch them in the proper order?