Hi ive noticed for the past few days my on demand is not showing the programme the yorkshire vet on channel 5 as it was on originally on tuesday and should have been on catch up the day after however myself and other people cannot find the programme anywhere on demand? Is there a way to ask virgin media to put the programme on to catch up?
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programmes missing On Demand
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Re: watching virgin and sky
Assuming both the Virgin and Sky boxes are connected to your TV, then there should be a button on your TV remote to let you switch between the different HDMI inputs, one of which should be Sky and one of which should be Virgin.
If one of the boxes is not currently connected to your TV then you will need to connect it with an HDMI cable to one of the empty HDMI sockets on your TV.
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updating digital tv service???
I currently have a message on my TV.
Important. Please so not switch off your set top box. We're updating your digital TV service, which will take a few minutes. Your vox will restart automatically when this is complete. Updating stage 1 of 3.
Been like this for 2 hours...
Any idea of how to rectify this?
Thanks...
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picture freezing especially on catchup
The picture on my TV keeps breaking up; there are white flashes and freezes and the sound drops out too.
This started when viewing ITV catchup. This has got steadily worse over the past few weeks to the point where it is pretty much unwatchable.
I have restarted the box countless times, tested the video and sound output and all the other suggestions I can find.
We have also placed a call in to the help desk who have said the problem is fixed. :-(
I read somewhere that an engineer might be able to check/adjust our signal?
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Re: Slow TV
Ah right thank you! I will see what they say and just shop around. If I have to pay to have a tv that isn’t so slow I’d rather pay to leave early and get a different package lol
Thanks for your help
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Re: Netflix stopping at 25%
I think you are right in that it is a Virgin problem, not sure if they will admit that because this doesn't affect everyone. A friend who also has Virgin has the same issues. I have constant trouble with Netflix through the V6 box where I just get a message saying "This programme is unavailable at this time please try later". I have run speed checks which show good high speeds, tried reboots, changed cables and still this happens. I now use the built-in app on the smart TV which works a dream and has yet to produce any errors. It is also a more up to date app which gives brief trailers of each program as you scroll through them. The V6 app doesn't do this.
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Re: updating digital tv service???
wrote: I currently have a message on my TV.
Important. Please so not switch off your set top box. We're updating your digital TV service, which will take a few minutes. Your vox will restart automatically when this is complete. Updating stage 1 of 3.
Been like this for 2 hours...
Any idea of how to rectify this?
Thanks...
Call 150 choose Tv problems from main menu they should be able to help
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Errors on the Virgin Media website
A few wrrors have crept in on this page.
Disney XD +1 has been removed from Virgin TV, but is still listed as included.
Paramount Network logo is distorted.
Virgin TV Ultra HD has been labelled as Virgin Ultra HD 4K.
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Re: Amazon Prime Video App ? - Like BT TV are going to do
Hello Virgin Media,
yes, it would be wonderful if Virgin developed an Amazon Prime app for the V6 box. Please pursue asap.
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Hayu app keeps crashing
Hi this is so frustrating, my hayu keeps crashing mid show or before I get to play a show (it’s indiscriminate) and the takes me out of the app and back to virgin home. Driving me crazy!!!
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Re: Slow TV
Hi if you stay with Virgin you won't have to have a more expensive package, you will just have to pay for the upgrade to the V6 box to be installed & it's essential to have broadband for it to work, if you phone 150 free from a virgin phone or 0345 454 1111 from any other phone and select the thinking of leaving us route you will get through to a person in the UK, during normal working hours, you may be able to negotiate a good deal with them, particularly if you want to jump ship.Regards Micky
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Play back pixellation
Hi
have started to have pixellation issues when playing back recorded programmes on my V6
need some help please
h
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Slow TV
Hi,
I have had virgin media in my home for 3 years now (TV, Broadband, and Phone). I noticed right from the start it was quite slow when clicking on Netflix, TV Guide etc but ignored it. My TV is a good one so it’s not that!
My parents recently moved house so got their virgin media reinstalled. They have the exact same package as me (and they pay less which is frustrating!) however when they click on things it happens immediately! I can click something and wait a good while before it opens the TV guide etc.
Is this likely to be due to the virgin media box thing being 3 years old ? How can I resolve this ? I pay more than my parents for the same package and it’s so slow I’m considering just scrapping it all together and going with a cheaper bundle elsewhere because the ‘perks’ of being with virgin media are soooooo slow it’s a waste of time having it !
Thanks in advance for any responses !
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Re: Hayu app keeps crashing
Try rebooting your superhub.
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Re: Errors on the Virgin Media website
You have spotted only three 
There are many, many more factual errors
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Re: picture freezing especially on catchup
From a Virgin Landline or Virgin Mobile call 150 and navigate to thinking of leaving (options 1,1,1,4) this will get you through to a UK call centre. It is a good idea to have your account number to hand and explain the issue. They can do some line testing and if necessary arrange for an engineers visit.
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Re: programmes missing On Demand
The last episode is available via on Catch Up and On Demand until 20/11/18
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Re: Trying to con into contract
Section 5 of "Moving home inside and outside of the Virgin Media Network service area" states:
5. Where we have agreed with you to continue providing the same services that you received at your current address to your new address and this is during any minimum period, then that minimum period will continue at your new address (for example, where your services are on a 12 month minimum period, if you move during month 7 of your minimum period, the remaining 5 months of your minimum period will apply for those same services being provided at your new address). Where we have agreed with you to change the services you receive at your new address then a new minimum period may apply for those services and the service start date for that new minimum period will be the date that the equipment is installed at your new address.
It may be that someone has ticked the box without your knowledge that you have agreed to a brand new contract.
Your best way to approach this is calling 150 on a virgin landline or virgin mobile and navigate to thinking of leaving (options 1,1,1,4) and explain the issue, ask if they can check the recordings as you are certain that you did not agree to a new contract. Failing that ask about the various contract termination fees and/or contract reductions. Do not get angry with the staff, they are there to help and will do what they can to help you.
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Re: picture freezing especially on catchup
Been told it has something to do with the internet connections speed. 
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No payment for recommendation
I recommended my neighbour a few months ago, but I as yet have had no payment, i.e. the refer a friend £50.00
Brian, my neighbour had his £50 off on his last bill but as yet I am still waiting.!!!!
I contacted Virgin about my current bill going up once again within a few months !!! and I now have that sorted, but while was speaking to customer service I told them about no payment for recommending a friend, and they told me that my friend has to contact Virgin, not me !! now how does that work, ????
When I first initiated the contact, I had an email from virgin thanking me and then Brian (my neighbour) was connected within a few days, since then, nothing for me.. I am wondering if this is just a guise from virgin to get new customers.
I also asked the Customer service to email me my new contract, this was days ago, and yet, still nothing... !!!!! they promised they would emaii me my new contract immediately...
I would appreciate any help with my issues, it seems that customer services are just not listening or cannot be bothered, I have been with Virgin since it was NTL cable.
Thank you
Barbara
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