Moved house the other week, change address assisted by the "movers team". I called today as I am unable to pay the £80 a month bill, during this conversation your employee's have advised I am currently bound in a 12 month contract
You are now stating i was signed up to a 12 month contract when i moved into the address.
I DID NOT AGREE OR WAS I MADE AWARE IN ANYWAY
You have stated over the phone I was sent a letter ( I have every letter, including marketing and spam posted through my door ) i have recieved 3 letters:
1 - Work being done in area
2 - Offer for wine with package
3 - letter stating bill amount
You also stated i recieved an email on the 20th, ( I also have every email ever recieved since the original agreement 13 months prior ) there is no email stating a new contract in any form from you just marketing and ebill information.
As I stated above there has been no mention of any contract. I will also put it in writing in to the office so the complaint get be dealt with and resolved. Any contract requires acceptance and this has not been given at any point.
I understand that you record calls as mentioned in your automated message when calling. Your staff have mentioned these are for "training purposes only" and not for public use, i would agrue that the calls will also reveal that none of the movers team mention contract or 12 month obligation.
Might I also add that this isnt the first mistake the moving team have made after an earlier call about moving they decided to action the change and book engineers out to install in the wrong address?