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ITV episodes available online but not on V6 box

November 10, 2018, 7:51 am
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Hi 

I want to catch up with episodes of Strangers and Butterfly, on ITV.
 
When I visit the ITV Hub website or use the ITV Hub app on my phone, I can watch the episodes I want, but I can't get them on my Virgin V6 box: they just don't show up in the search results.
 
I don't want to watch these episodes on a small laptop or phone, I want to watch them on my television!
 
I have tried lots of different search functions on my TV:
Home | Catch Up | Search 
Home | Catch Up | Channels
Home | On Demand | Search
Home | Search & Discover | Search
 
Is it possible for me to achieve what I want?
 
Cheers
Clare.
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Re: ITV episodes available online but not on V6 box

November 10, 2018, 8:01 am
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The Catch Up window (days available from first broadcast date) is less on Virgin Media (by contract agreement) than for ITV’s own products.

Perhaps they have adverts on their service that you can’t skip?

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Re: ITV episodes available online but not on V6 box

November 10, 2018, 8:47 am
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 wrote:

Hi 

I want to catch up with episodes of Strangers and Butterfly, on ITV.
 
When I visit the ITV Hub website or use the ITV Hub app on my phone, I can watch the episodes I want, but I can't get them on my Virgin V6 box: they just don't show up in the search results.
 
I don't want to watch these episodes on a small laptop or phone, I want to watch them on my television!
 
I have tried lots of different search functions on my TV:
Home | Catch Up | Search 
Home | Catch Up | Channels
Home | On Demand | Search
Home | Search & Discover | Search
 
Is it possible for me to achieve what I want?
 
Cheers
Clare.

ITV have chosen not to provide an ITV Hub app on Virgin Media boxes. They are instead uploading a selection of their programmes to Virgins own TV playout servers. This is why the content on offer is different.

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Refund of credit on a closed account

November 10, 2018, 8:53 am
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I recently closed my account with yourselves and returned all equipment and can see a credit on my account. What do I need to do to get this refunded as you appear to be very difficult to contact. 

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Re: Refund of credit on a closed account

November 10, 2018, 8:59 am
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Upgrading to Tv

November 10, 2018, 9:19 am
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Hi

Ive been a virgin media customer for alot of years but only ever used there broadband.

Im thinking of adding TV into my package and was looking at getting the mix tv package, i already oay 35.99 a month for broadband so was wondering how much extra itd cost to upgrade to that package but also noticed it doesnt include sky cinema on top which is something id like so want to know can you add that on top of the mix bundle and how much would that cost.

Also lastly am i right in saying with the sky cinema package you also get on demand movies aswell.

 

Thanks

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Re: Upgrading to Tv

November 10, 2018, 9:42 am
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Standard price for Mix TV + VIVID 100 is £58. Add £21 for Sky Cinema. However, if you added home phone to your package, they would likely apply some discount for you for taking out a new bundle. Broadband and TV isn't usually discounted without the phone.

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Re: ITV episodes available online but not on V6 box

November 10, 2018, 9:46 am
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 wrote:
 wrote:

Hi 

I want to catch up with episodes of Strangers and Butterfly, on ITV.
 
When I visit the ITV Hub website or use the ITV Hub app on my phone, I can watch the episodes I want, but I can't get them on my Virgin V6 box: they just don't show up in the search results.
 
I don't want to watch these episodes on a small laptop or phone, I want to watch them on my television!
 
I have tried lots of different search functions on my TV:
Home | Catch Up | Search 
Home | Catch Up | Channels
Home | On Demand | Search
Home | Search & Discover | Search
 
Is it possible for me to achieve what I want?
 
Cheers
Clare.

ITV have chosen not to provide an ITV Hub app on Virgin Media boxes. They are instead uploading a selection of their programmes to Virgins own TV playout servers. This is why the content on offer is different.

Or is it more a case of ITV would want their content to be accessed through their app, whereas Virgin want it integrated into the TiVo menus? Because that's how it was with BBC iPlayer. If Virgin had it their way that content would not be accessed through the app.

Funny isn't it how the main catch up players are available on every single other platform apart from Virgin Media. I lay the blame solely at their door.

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Re: Upgrading to Tv

November 10, 2018, 9:47 am
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Call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" then “technical issues” – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might still be a 30’+ wait though) who are more understanding and helpful.  Tell them you are planning to leave for Sky/BT because they are offering some good TV deals (make sure you know the prices) - and they will  try and sort you a good deal on a new contract as it’s their job to keep customers.

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Re: Error 7400

November 10, 2018, 9:50 am
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 wrote:

Over the last 6 days the error code 7400 has appeared on screen. The last 2 days the channels have also been restricted to the 5 terrestrial channels. I have phone 150 on numerous occasions and have yet to get through even after waiting over 15 minutes. When the automatic test is done at the start of the call it clears the message and the channels are restored but it returns the next day. Getting very frustrated that no one seems to answer the phones!!!

it can take up to a week for VM staff to pick this up on here - in the meantime...   Call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" then “technical issues” – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might still be a 30’+ wait though) who are more understanding and helpful.  Tell them you are planning to leave for Sky/BT because of these problems - and they will sort it - maybe with an technician's visit

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Re: Upgrading to Tv

November 10, 2018, 10:05 am
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So it's £21 just to add movies in? Deal I've seen maybe cos I've been with them along time is mix tv with phone and broadband for 47 so guess 21 on top for movies

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Re: Upgrading to Tv

November 10, 2018, 11:21 am
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So it's £21 just to add movies in? Deal I've seen maybe cos I've been with them along time is mix tv with phone and broadband for 47 so guess 21 on top for movies

That's for new customers. It's unlikely you'd get that.

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Re: Error 7400

November 10, 2018, 11:26 am
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 wrote:
 wrote:

Over the last 6 days the error code 7400 has appeared on screen. The last 2 days the channels have also been restricted to the 5 terrestrial channels. I have phone 150 on numerous occasions and have yet to get through even after waiting over 15 minutes. When the automatic test is done at the start of the call it clears the message and the channels are restored but it returns the next day. Getting very frustrated that no one seems to answer the phones!!!

it can take up to a week for VM staff to pick this up on here - in the meantime...   Call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" then “technical issues” – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might still be a 30’+ wait though) who are more understanding and helpful.  Tell them you are planning to leave for Sky/BT because of these problems - and they will sort it - maybe with an technician's visit

jbrennand, this isn't the right advice. Retentions don't deal with service faults, they will only transfer the OP to the faults team so it's best just to select "if there's a fault with your TV service" and go straight through to them.

In this case it sounds like a faulty set-top box or an upstream signal issue. If it's a V6 box, make sure it ALWAYS has a good solid connection to the broadband hub. You can also try going to Home > Help & Settings > Settings > Network > Connect to Virgin Media Service Now which *may* restore the channels. If after ensuring the above the problem continues, ring back immediately after you get cut off due to the automated tests, and insist on an engineer visit because the problem is happening multiple times a week.

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Re: Error 7400

November 10, 2018, 12:08 pm
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Its a Tivo box. I shall continue trying to contact through 150 and hope that i get through to someone eventually.

 

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Re: Is it me or the Custome Disservice team are totally useless?

November 10, 2018, 1:45 pm
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Many thanks - I know, it sounds really bad, but I feel loyal after this many years, and also do not any personal or any other changes to deal with. I'd probably save some money on monthly bills as well but... Tried to phone their customer services again, well into their opening times, but the auto  reply said that office was already closed and I should ring back within opening hours... Pathetic to put it mildly...

 

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Re: Is it me or the Custome Disservice team are totally useless?

November 10, 2018, 1:46 pm
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I should really  - many thanks. Will do. And thanks for the trouble of getting all the information for me. D.

 

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Re: Refund of credit on a closed account

November 10, 2018, 1:55 pm
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I appreciate that maybe how they return funds but I want to start that process.

So many companies these days hold funds until the refund is requested but I can no longer access virgin as I'm no longer a customer and I honestly don't have the patience to be on hold for hours. An email address or a link to enable me to make the request would be fantastic 

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Re: Refund of credit on a closed account

November 10, 2018, 2:04 pm
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TV

November 10, 2018, 2:40 pm
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Tv saying installing software how long does this last

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Re: ITV episodes available online but not on V6 box

November 10, 2018, 3:12 pm
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I think it is pretty obvious why the BBC have decided to use an app for the iPlayer, as very shortly you will now be forced to have a BBC account & have to sign in to see any content.

Any provider can use an app if they are willing to develop one specifically for the TiVO platform.

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