Is there any way of changing the settings so that the trailers in the right hand corner are age appropriate? Have had horror films/thrillers etc being advertised when we are searching for films as a family!
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Window trailer - not age appropriate
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Movies
I had my virgin media installed today and I had the vip bundle with 2 boxes. The box downstairs has all the channels including movies.. but the box upstairs says I ain’t got a subscription for movies? And when I click subscribe it just says error?
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Is it me or the Custome Disservice team are totally useless?
I have been a long term (well over 20 years) customer of NTL world team to start with, now Virgin.
Paying over £45 a month for a triple package I have a very poor reception on my TV, very frequent problems with internet connection and occasional loss of telephone signal too.
It is impossible to get through the Customer Services, and even when you do they just tell you to wait, acknowledge that there's a fault in the area and it's been fixed (takes weeks at a time) and refuse to book an engineer visit.
I have had the most appauling TV reception on most channels and no signal alltogether on other channels for the whole of 2018, and can not see this to be resolved any time soon.
Do I just change the provider or you can get somewhere if you keep trying?
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Re: BT SPORT RED BUTTON
Hello Rose
Sorry yes it would have been off.
We'll try and remember to leave it switched on for the next few days
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Re: Deliberately avoiding complaints
Cheers mate!
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Re: Is it me or the Custome Disservice team are totally useless?
Call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" then “technical issues” – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might still be a 30’+ wait though) who are more understanding and helpful. Tell them you are planning to leave for Sky/BT because of these problems - and they will give you best information and/or try and sort it for you as it’s their job to keep customers.
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Re: BT Sport Problems
You have an issue with your signal levels which needs adjusting by an engineer at the street cabinet. Don't go through to Customer Services, you'll end up waiting in a queue for ages only for them to transfer you to faults, because they are the ones that deal with service faults. Call the numbers quoted above and follow the prompts for "if there's a fault with your TV service". Tell them you've got pixelation on live TV and you'd like an engineer to come and take a look. If they tell you to reboot the equipment etc tell them you've already done it. You cannot fix this problem yourself, only an engineer can so don't be fobbed off.
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Re: Is it me or the Custome Disservice team are totally useless?
wrote: I have been a long term (well over 20 years) customer of NTL world team to start with, now Virgin.
Paying over £45 a month for a triple package I have a very poor reception on my TV, very frequent problems with internet connection and occasional loss of telephone signal too.
It is impossible to get through the Customer Services, and even when you do they just tell you to wait, acknowledge that there's a fault in the area and it's been fixed (takes weeks at a time) and refuse to book an engineer visit.
I have had the most appauling TV reception on most channels and no signal alltogether on other channels for the whole of 2018, and can not see this to be resolved any time soon.
Do I just change the provider or you can get somewhere if you keep trying?
TBH if the problems you list are really that bad I’m surprised you are still with them I know I would not be ? You can go down the path of letting them know in writing that you are not satisfied with the service they provide give written notice of say 30 days that you expect the issues to be brought to a conclusion. Make sure your letter is (Signed for on delivery) This is your best course of action as you have to give them time to sort out said issues (Ironic) if after that time they have not replied or fixed your problems you can then leave.
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TV box
Hi
My VM TV box has been humming for the past 3 days.
I unable to watch any TV downstairs. I have an additional box in the bedroom, which works fine. So far I have:
1. Restarted the VM TV box
2. Checked all the connections.
It seems the main TV box is trying to communicate with your server, as I can hear repeatedly trying to do something. On the TV screen it is stuck on 'starting up'. Can you please help..? I suspect the box is dead, because my other TV upstairs with the second TV box works fine. If you need any further information please let me know.
Please advise.
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Re: TV box
Perform
3. Phone Virgin Media to fix your box. 150 from a Virgin Media landline or 0345 454 1111.
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Re: TV box
I was wondering... will someone from VM look at this and order a replacement..?
As you know, it probably will take 1/2 a day to go through the call center.
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Re: Netflix issues
Just to say that the same thing happened again today. V6 box failed and the TV app worked perfectly. As you can see from the pics I’ve pasted in the previous post the connections are good. Makes little sense really.
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Ordering live events
I want book the boxing for tonight, does the payment get added to the next bill or do I pay on the night?
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Broadchurch S2 E5 missing
Very annoying half way through S2 and no episode 5 !!! Guru it's missing on demand
how can I get it ?
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Re: Full House, Box Sets Price
Hi chrisp62,
Thanks for posting!
You won't be charged for boxsets as the availability depends on your package.
Please let me know if there's any subscription errors and I'll look into this for you.
Kind regards
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Re: TV box
..and it takes around a week for Virgin Media to respond here. Your choice.
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Re: Ordering live events
It is added to your next bill.
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The heist on demand
Hi, why can I not watch the full series of the heist on demand like sky one advertise.?
I have the VIP bundle but on demand is only showing episode one.
thanks in advance
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Re: The heist on demand
I guess because the contractual agreement between Sky and Virgin Media for Sky programmes is different.
Sky customers get access to all episodes of this new programme before it is broadcast; Virgin Media customers get Catch Up access - episodes available on demand for 30 days from original broadcast date.
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Error 7400
Over the last 6 days the error code 7400 has appeared on screen. The last 2 days the channels have also been restricted to the 5 terrestrial channels. I have phone 150 on numerous occasions and have yet to get through even after waiting over 15 minutes. When the automatic test is done at the start of the call it clears the message and the channels are restored but it returns the next day. Getting very frustrated that no one seems to answer the phones!!!
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