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Re: I disconnected tv cables

November 8, 2018, 10:33 am
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Hi there ,

Firstly I'd like to welcome you to the forums and say that I'm sorry to hear that you've been experiencing some issues with your set top box. 

I appreciate it's been a few days since you posted this message so apologies for that. I've run some checks and your set top box is showing as offline, this could be down to the fault, or could be that it is currently powered off. 

If you are still experiencing this issue, please power off the box, then disconnect the white coax cable again. Re-insert making sure that all cables are fitted in as tightly as possible by hand, then power on the box again. 

Please let me know how you get on with this. 

Apologies once again. 

Huw

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Re: Error LE6/104

November 8, 2018, 10:37 am
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Hi stevieagnew, 

I'm so sorry to hear that you've been experiencing issues when trying to order live events, I'd like to look into this further for you, so I'll send you a private message in order to get things resolved. 

Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see a purple envelope icon, click on that and you'll see my message. 

Many thanks and apologies once more. 

Huw

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Re: Screen pixelation -on demand movie rental

November 8, 2018, 11:45 am
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Hi there Taylp24, 

I'd like to take this opportunity to welcome you to the forums, and say that I'm really sorry to hear that you've been experiencing issues with your On Demand content. I've run some testing, and can't see anything obvious that would cause this. 

I'd like to look into this further for you, so I'll send you a private message in order to ask some questions. 

Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once more. 

Huw

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Missing Harry Quebert episodes

November 8, 2018, 11:47 am
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We just started watching The truth about the Harry Quebert affair....We watched episode 1 and 2 and then 3.4.5 are missing and we can watch 6!!!!????

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Re: Missing Harry Quebert episodes

November 8, 2018, 11:53 am
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How to dispute a bill

November 8, 2018, 12:02 pm
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How do I dispute a bill? I have had to cancel after relocating to an area that Virgin do not support, and have been told it may take up to 6 months to connect. I only renewed my contract 3 months ago, and when I talked through the situation with the Virgin agent I was told 'don't worry, we can transfer when you move at no cost'. 

In short I want access to the original recording, and to put the invoice in dispute. 

 

thanks 

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Re: How to dispute a bill

November 8, 2018, 1:08 pm
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that is not possible if you move you must take services within a month to avoid the early disconnect fee

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Re: Desperate housewives

November 8, 2018, 1:08 pm
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My daughter has just discovered this series, she is now gutted because it seems to have vanished and she had just about reached the end of series 3. Is there any way to get this back on 

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Episode not on catch up

November 8, 2018, 1:22 pm
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I can find Seal Team S02E02 on catch-up episode 1 is there but episode 2 and 3 are not and I don’t know why?

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Re: Desperate housewives

November 8, 2018, 1:23 pm
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No, On Demand material is available for limited times, not forever.

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Re: Desperate housewives

November 8, 2018, 2:03 pm
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Maybe it was thought that they were way too desperate, hence their removal.

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Re: Can’t find area code

November 7, 2018, 5:25 pm
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It on both your online and paper bill directly under the account number.

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Re: BT Sport HD channels are broken

November 7, 2018, 5:26 pm
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Its an on going issue, you need to phone up and report the fault

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Re: Telly tablet - no internet connection

November 9, 2018, 12:40 am
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Hi Plysco,

Welcome to the community.

You will need to contact our team Exertis that deal with any Tellytablet issues.

Their contact Number is 01282 858460.

You can also email Exertis on virginsupport@exertis.co.uk

Kind regards

 

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Reset Sky PIN

November 9, 2018, 4:13 am
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Tried to reset our sky pin but no email, can you guys reset the sky pin via virgin to default for us.

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Re: Reset Sky PIN

November 9, 2018, 4:33 am
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 wrote:

Tried to reset our sky pin but no email, can you guys reset the sky pin via virgin to default for us.

What exactly do you mean by reset Sky pin ? If you are a VM customer why would you need to reset Sky pin ?

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Re: BT SPORT RED BUTTON

November 9, 2018, 4:54 am
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Hi PCAR8C,

Thanks for getting back to me.

I have just tried to check your V6 but it's currently showing offline so I'd just like to check if it's switched on at the moment?

Speak to you soon

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Re: Greys Anatomy Unable to find in box sets

November 9, 2018, 5:21 am
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Re: Reset Sky PIN

November 9, 2018, 5:24 am
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There is a Parental Control PIN when you use the Sky Cinema app and website.

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Re: TV Anywhere Devices - Limit Hit

November 9, 2018, 6:20 am
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Hi James,

Thanks for your reply

Just to let you know I have replied to your private message.

Speak soon

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