Re: error messages
Hi Roisin_M, Thank you for coming in and posting your comment. I've replied to you in the other thread, if you can answer me there to keep it all in one place that would be brilliant. Stay in...
View ArticleDisconeting tivo for good thanks
I have been with virgin tv since 1991 it was comcast then my contract runs out in dec this year.I want to keep my b/band & telephone package,and have the tivo box removed but they still want to...
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Re: Not a good start
Thanks, I am hoping that they come this Saturday, I also hope this is reflected in my bill
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Re: Not a good start
Hey Ajmfish, Thank you for the prompt reply That's great they're coming this Saturday, I'm in on that day so I'd love to check back in and see how the visit went. If you can give the Customer...
View Article7 week wait to get junction box fixed?
The cover from our outside junction box has broken off leaving the wires and cables exposed. Probably caused by the recent stormy weather.I phoned customer service a couple of hours ago and they said...
View ArticleRe: Subtitles
Hi Sarahwatton, Many thanks for taking the time to visit the Community for the first time, welcome! I'm sorry that the subtitles haven't been coming up on the screen whilst viewing your shows....
View ArticleRe: Subtitles
All I get are English on most channel's but I can't get other languages. Like it says in settings. ☺
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Re: Subtitles
Hi Sarahwatton, Thank you for your prompt reply I've been able to test this and have been able to see subtitles in other languages also. Can you please tell me specific channels and programmes you're...
View ArticleRe: Tivo box slow ,freezing
Rebooted tivo . And still freezing sorry to say . Mrs is going mad because recordins keep freezing
View ArticleRe: Tivo box slow ,freezing
Hi Freddred, Thanks for coming back and letting me know this is still happening. I would love to know if this is happening on any specific channel, live or recorded, On Demand or Catch Up? i've run...
View ArticleRe: free tv not recieved
Hi I have replied back to Karen not sure if its gone through, and yes I do still want this resolved.thank you 🙂
View ArticleRe: Tivo box slow ,freezing
Recorded keeps stopping and starting and pause does the same and the tivo box is slow to react to remoteThanks for fast reply
View ArticleRe: Catch up on Tivo and V+
Thanks nodrogdThat makes it a little more understandable. Thanks again.
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Re: Pixelated on some channels
Hi Scotti_e, A warm welcome to our community I'm sorry to hear that you're getting pixelated picture on some of your channels. After checking your box remotely I can see why this is happening. there...
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Re: No catch up or on demand
Hi Jelleyboy, A warm welcome to our community I'm sorry to hear that your On Demand isn't working and that you're getting this Network Cable is Unplugged message. I will be happy to help check this...
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Re: Would Virgin representative be phoning me 'cold call style' to offer...
Hi paulgeorge22, We do have teams who contact our customers to make sure they are getting the best deal available. Has this just been a one off? Or have you had frequent calls? We're here to help...
View ArticleDowngrade
I'm thinking of getting rid of the tv package and just keeping broadband. Can use catchup for any programs I've missed, and get netfilx via chromecast. Any thoughts or experience?
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Re: Extra Tivo Box
Hey Wolvesguy, It's great to see a new face and welcome into the Community Thank you for sharing your thought of having an additional box in the home. If you give our Customer Care team a call on...
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Re: DCs Legends of Tomorrow episode missing
Hey Vix76, Thank you for taking the time to posting in the Community, it's great to have you with us I'm sorry that you weren't able to find the first episode of DC's Legends of Tomorrow. I have...
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