Re: rerouting my cable
You will have to book an engineer appointment. But be warned that non fault related callouts are chargeable at the standard rate of £99. This covers all the alterations, plus rebalance of signal levels.
View ArticleParent lock
Hi we had virgin fitted last week . Have gone to watch a programme and it's asking for the 4 digit password for parental guide . How do we find this ? Thanks
View ArticleRe: Parent lock
If it's a TIVO box ....?!??a) It comes with pre-set PIN of 1234b)>>> Help/Settings 9Home screenc)>>> Parental ... (Enter current PIN)d) ... Change PIN (to something more memorable if...
View ArticleRe: Slow Tivo, i've had enough
Hello boysim34, Sorry to hear you're experiencing a slow performance with your TiVo® box. There are a couple of things you can try to help speed things up, one being here. The next thing you can try is...
View ArticleRe: LD30 and LD40 error codes
If its a V+, holding the down arrow (bottom) on the circular buttons on the front of the box may trigger the boot sequence. If not then CS may be able to send a "hit" to the box to wake it up. Failing...
View ArticleRe: LD30 and LD40 error codes
The box is now showing green light and showing channel number but still i have no screen, or blank black screen I will keep my eye on it and maybe reply again tomorrow. Boot sequence maybe initialised.
View ArticleWhy are cable TV boxes big eyesores?
V+ box was enormous and the tivo/VHD boxes aren't that small either, and looking at the new box it looks big and chunky as well. So despite having a sleek TV on my wall, I still need to dangle a cable...
View ArticleRe: My virgin box is stuck on the starting up screen?
Hello Leane1999, Sorry to hear about the issues you're experiencing with your Virgin box and I would like to welcome you to the community. I'm glad to see you have a technician booked for this so...
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Re: Sky movies on 2 boxes
Hi shieldsy81, Thanks for getting back to me! Sorry to hear you're still having trouble with this. Do you get an error code or message on the screen? I've sent another hit down to the box so let me...
View Articlenew contract
Two days ago I phoned to cancel all my virgin services after the latest price increase,, the nice young lady told me that if I wanted to keep just the broadband part it would be approx. £32 a...
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Re: Invalid Card
The quickest way to resolve this is to call in and report a TV fault. They'll send signals down to reactivate it. That would be a call into 150 from a VM phone or 0345 454 1111 from any phone ->...
View ArticleHow to get help from customer service after failed connection
They disconnected Sky a week ago then disappeared. So we have neither Sky nor Virgin!!! Customer services are no help. Just pass us on after waiting for 15 mins then they say they've left a message...
View ArticleRe: V+ requires constant reset / recording failures
Hi Rose,I can do what you suggest but, to be honest, we are now on our SECOND replacement box in the past MONTH so I don't feel that it is the box that is at fault - unless of course we have been very...
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Re: Intermittent on demand service
Hi simonwalters70, Thanks for posting! Sorry to hear you're having trouble with your TV service. I've checked out your account and I can see an issue with the input signal that feeds your equipment....
View ArticleCatch up on demand
There have been issues in my area with catch up and on demand. I have received text and email updates to confirm these are now resolved. However mine still do not work. I have ran the tests on the...
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Re: Why are cable TV boxes big eyesores?
Thanks for your post arrgee1991, Sorry to hear that you are dissatisfied by this. Your feedback is greatly appreciated and we are always looking for new ways to improve our service. Let me know if...
View ArticleRe: Why are cable TV boxes big eyesores?
Of course, there is already a superb way of controlling a hidden TiVo and, in addition, it avoids the current slow operation of the TiVo.It's called the TV Anywhere app, although you do need the TiVo...
View ArticleRe: Why are cable TV boxes big eyesores?
arrgee1991 wrote:V+ box was enormous and the tivo/VHD boxes aren't that small either, and looking at the new box it looks big and chunky as well. So despite having a sleek TV on my wall, I still need...
View ArticleColour problem on V+ recorded shows
Recently I have been noticing a very strong turquoise colour on some recorded shows on my V+ box - the colour bleeds into other colours, so for example, in National Treasure recently, elements of Julie...
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