TV L package ( Eligible for loyalty discounts) ?
I wonder if anyone could explain what is the criteria for "eligiblility for loyalty discounts"I keep reading this in different posts.Flossy.
View ArticleRe: TV L package ( Eligible for loyalty discounts) ?
Ive been told different stories by different customers/service agents.The most common one is out of contract and threatening to leave, usually attracts a loyalty discount in exchange for another...
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Re: TV L package ( Eligible for loyalty discounts) ?
Thank you very much, I think that explanation covers it.A good number of years ago after paying £21-99 to AOL for 7 years just for the internet, my daughter rang them and they slashed my payment by...
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to be announced
Hi there.My tivo box has been unplugged for a few days. When we have switched it back on there was a message to say to update it, which i have done. Now on quite alot of my channels (seems to be more...
View ArticleWhy is my services down :/
It's been three days of no internet or full tv package. This is third week it's happened, highly frustrated feel like refusing to pay as let's face it I'm not getting the package I paid for. Virgin...
View ArticleRe: to be announced
The Tivo is designed to be left on and connected 24/7. Unplugging the box or switching it off at the mains, will eventually result in these problems. The advice would be to leave your box on and...
View ArticleRe: Why is my services down :/
hiya welcome to the virginmedia community forum, would be doing a quick check via -> https://my.virginmedia.com/faults/service-status for any regional issues, since it can take a few days for the...
View ArticleRe: Why is my services down :/
No faults it's been doing this a few weeks now. Call them and they say no reason shouldn't be contacted engineer coming tomorrow hoping it gets fixed for good or I will not be happy
View ArticleRe: virgin tv
slow going on to demand.slow finding my recordings.and very slow when you want you tube.i have two tivo boxes and one v/box we did not get a manual for the v/box
View ArticleRe: True channels
Oh I see. So that means that Sky only need to pay for the channels that they have which are not available on Freesat as any channel that is on Freesat can be picked up by a satellite dish with Sky...
View ArticleRe: True channels
Sky very rarely pay out to content providers. They own the encryption system that allows them to charge for the channels, so they have a monopoly on the pay side of satellite. Anything that is outside...
View ArticleRe: FAO STAFF: Need a Collect+ Return form
Hi there Phixion, I'm really sorry to hear that you've experienced some issues in returning an old set top box, could you let me know what model this is? There are a few boxes that we no longer...
View ArticlePIN freezing - on demand
Why does my PIN keep freezing? I've been trying to watch stuff I've recorded and my remote control won't let me enter the numbers - nothing comes up.Thanks.
View ArticleRe: Only getting channels one to five on HD box
Hi there Manni316, I'd like to take this opportunity to welcome you to the forums, and say that I'm sorry to hear that one of your set top boxes is acting a little strange at the moment. I've done...
View ArticleBBC 1
why are BBC 1 programmes not showing in on demand yet.It is Wednesday and the last programmes showing for BBC 1 are for Sunday
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Re: On Demand
Hi idigdinos, Thanks for the update Glad to hear all is working ok now for you. Should you need us again in the future, you know where to find us. All the best. Collette
View ArticleOn Demand
why no On demand for BBC 1 since Sunday 27TH and none at all today for any channel Wednesday 30th April at 16.54.Tried phoning but automated service doesn't allow for such a question
View Articletivo box deleting programmes
My tivo box has deleted half of my programmes this afternoon. Gone into the ether. the bin bit is empty too. So bloomin annoying. if i had known it was going to delete programmes half hour after it had...
View ArticleRe: Can't Speak To a Human Being when using Tel. Number 150
Followed your advice Collette for the same issue. Great service from Shirin on the web chat and new remote on its way to me.Have to agree with the original poster though - no way to report this via 150...
View ArticleRe: Pixelation on tivo
Hi Collette,Some bad news the pixelation has come back and its very intermittent and mainly on live television so it looks like an engineer might have to come out and have a look into the problem....
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