Re: Pixelation BT Sport2 HD
Hi, Darcey12. Sorry to see this. How's things been since posting? If still the same, is there any faults listed here that can explain this? Simply click the link, and enter postcode only, then press...
View ArticleRe: Sky sport collection
Hi customer services phone 150 free from a virgin phone or 0345 454 1111 from any other phone and select adding and removing services.Regards Micky
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Re: on demand light flashing
Thank you Craig88jones. I would like to take a look in to your account and the run a few checks from our side but I am afraid I am having trouble finding you through the Community details. I am going...
View ArticleRe: Pixellation
Thanks for this. I read the link you provided and entered some information last night. What happens now? Do Virgin contact me to resolve the problem?
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Re: Pixelation BT Sport2 HD
Have done everything you said. It does say that some channels, including BT Sport may not be available in my area, but, I still have BT Sport2, and it is STILL pixelating as badly as ever. I have done...
View ArticleRe: Pixelation BT Sport2 HD
Hello Darcey12Thanks for explaining everything so thorughly Can I ask what boxes you have and does the pixellation happen across all boxes?Gareth_L
View ArticleRe: Pixelation BT Sport2 HD
Hi GarethBoth the boxes are Tivo ones, and yes, it happens on both of them. . All the other channels are fine on both too.
View ArticleRe: Pixelation BT Sport2 HD
Thanks for replying. I'm going to send you a private messageThis way I can have a look at your account and see what we can do to get this issue fixed Just check the purple envelope top right of your...
View ArticleRe: Connect Slingbox M1 to TIVO
Chris,Finally arrived home and now checking the Slingbox.Everything is connected and powered on as I left it.... but the Slingbox is not working. Powered everything off and then on again and produced...
View ArticleTV box wire too short
The wire to connect the TV box isn't long enough. I want to move my TV to the other side of the living room. Where can I buy the wire cheaper than ordering from Virgin itself please
View ArticleRe: TV box wire too short
Short answer, you can’t buy it anywhere else, as it is specially made to Virgins specs. Even if you could buy it, how do you intend to re-balance the signal levels to compensate for the change in cable...
View ArticleRe: TV Go missing episodes on demand
Hi Pearl60, Have you attempted to watch these episodes on your set top box? David_Bn
View ArticleRe: TV Go missing episodes on demand
I am not home till 2nd May so are you telling me to wait then as your pathetic app has 3 old episodes of Chicago Med!!! Fix the problem as programmes on Sky on demand are always there but not for...
View ArticleRe: TV Go missing episodes on demand
Hi Pearl60, Sorry to see you feel this way, I can appreciate the frustration that this has caused. I've just looked into this further and episode 16, of series 4 is not yet available on our set top...
View ArticleProblems with my account- new customer
I signed up last March 27, 2019 for a Full House Movies Bundle with a 200MB Bradband and phone for a contract price of £65 a month for 12 months and I'm also getting an Echo Dot and a Ring Doorbell as...
View ArticleRe: Problems with my account- new customer
Hi, Jensor. Thanks for posting and welcome to the community. I am sorry for this experience regarding this new customer offer. However, from what you've told me, especially the section about your...
View ArticleRe: TV box wire too short
The customer came here to ask a simple question, I don't see how sarcasm is needed. I've long thought Virgin should post cables out if only a few extra metres are needed. This would actually reduce...
View ArticleRe: Brown Box Cover Missing
Hi jonjop24, I'm sorry to hear this. Have you been able to speak with a member of the team concerning this? ^Martin
View ArticleRe: Bower wilkins p5 headphones
Hi, Morganite83. Thanks for posting and welcome to the community. Are you a new customer? If so, and you'd placed an order that was with the headphones, then they'd be with you 28 days after install....
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