Service issues
We have had Virgin TV and broadband since telewest days. But since June this year. We have had no end of problems with the service pixelated screens. Programs that stutter. Broadband that just drops...
View ArticleRe: Service issues
With the amount of equipment you are running, it does not surprise me that an SDU has had to be installed. The further away from the cabinet you are the worse the problem will be. Perhaps VM should...
View ArticleEmail link sky sports £22
has anybody actually been upgraded to sky sports £22 for 9 months offer after clicking on the email link?
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Re: Keep getting error code 8080 from on demand
Hi Gerwyls Just checking in to see how your TV service is doing? We've not heard back from you and so I hope that means things are going well. If there's anything I'm able to help with just respond to...
View ArticleRe: Netflix Feature!
Hi JonathanZed Welcome to the Community, I'm sorry to hear about the problems you've been experiencing with Netflix recently. We're aware of an issue which is causing the problems you've described and...
View ArticleDowngrading TV Package
As a newbie to this forum - can I ask if I need to sign a new 12 month contract when downgrading my TV package from L to M. Every thing else remains the same ie BB, Phone , Tivo etc. I have been with...
View ArticleChange of address loss of tv anywhere
I have recently changed address and signed a new contract electronically. Am I right in thinking I now can not use the online Virgin anywhere website until I get connected at the new address which is 3...
View ArticleRe: Sky Sports upgrade deal
Last October I was offer Sky Sports for £9p/m for 9 months but didn't take it. Latest deal is £22 for 9 months instead of £37.
View ArticleRe: On demand
I have had No On Demand for 3 days .....Also no catch up T.VApparetly it is temporarily unavailableI wonder how many days ... **temporarily unavailable**meansThe quicker i get rid of this lot the...
View ArticleOn Demand ..says i am not subscribed to channels that i am subscribed to
On Demand ..says i am not subscribed to channels that i am subscribed toHow on earth can i not be subscribed to ITV !!This is the message i got the other day ...but for 3 days i havn't even had On...
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Re: Why is it sooo.... difficult to get help with Virgin TV?
Hi Marard, Welcome to the Community! I'm sorry to hear you're having trouble with your channels. I'd like to get this sorted out for you but I can't seem to locate your account. I've sent you a private...
View ArticleRe: Sky Sports upgrade deal
gozirud wrote:Last October I was offer Sky Sports for £9p/m for 9 months but didn't take it. Latest deal is £22 for 9 months instead of £37.Will use up my Now TV sports passes and give Virgin a call....
View ArticleRe: Signal/reception interference
Hi JoshI've had a new box installed due to the problem discussed previously. I'm currently experiencing what appears to be slow fibre speeds and instability. Can you do a check and see what comes back...
View Articlepoor sound quality
My virgin media v+hd box yet again has poor sound quality but it was alright about an hour ago
View ArticleV HD+
Having recently replaced Sky TV with Virgin, I am seriously regretting the decision. The TiVo box is ok (but noisy), however the VHD+ box for my daughter is truly awful. It is noisy, only works when it...
View ArticleRe: V HD+
The only option is to replace the V+ with another TiVO, which will increase your rental charges. The V+ is a legacy box which ceased production 6 years ago. All the units now in circulation are refurb...
View ArticleRe: Invalid smartcard
Hi, it is the box in my bedroom so not the main tivo box. I have tried switching everything off and then on again but get the same error message.What's the next step please?Caroline
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