Re: Return Equipment, VHD set top box help
Hi chrismm, Thanks for your post and apologies to hear that you've not yet received any returns information or packs. It's important that you try and get this equipment back as if the equipment...
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Re: Why's my bill so high ??
Hi Rhannade0525, Welcome to our community. I'm sure we can find out what's happening with your bill for you. It may be down to any of the reasons Ernie_C has listed, to find out give our team a...
View ArticleTv pixelating
I had a 2nd box installed a few weeks ago (27th Feb) and upon installation, there was no signal but the engineer sorted it and left. Since then, it's been breaking up and pixelating heavily to the...
View ArticleRe: Virgin contract
Hi jane79, Thanks for dropping by with your post regarding the Early Disconnection Fees. The majority of our new packages carry a new 12 month agreement with them. I understand you are unhappy with...
View ArticleRe: No guide
the h3xx what type of box is it tivo or vplus if its tivo the box needs to settle after engineer is installed it is it tv guide or home page if its tv guide the channels on the info wouldnt have come...
View ArticleRe: No guide
Fixed now, a network fault required a line card swap so the area was without some services for 2 weeks. Fixed today
View ArticleRe: On Demand menus won't work
On Demand/Catch up is at last working this evening......
View ArticleRe: On Demand menus won't work
Working here as well. Kudos to the techies but lessons to be learnt by the coms team.
View ArticleTV schedule issue
Sky Living broadcast the wrong episodes in place of the scheduled episodes of My Kitchen Rules New Zealand Series 2 - episodes 19 and 20.They were scheduled to be broadcast on 17/18 March.To correct...
View ArticleRe: Box Swap
thanks for your info Terri but the fact of the matter is I downgraded my TV pack months agoand purchased a Freeview box and I am very happy with it as I can record one station and watch another and the...
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Re: Pin number
Hi Flossy, Thanks for the update and I'm pleased it's working ok now for you. The update I sent shouldn't have affected the service in that way so I hope it didn't disrupt the service too much for...
View ArticleRe: 4k and jump ship to Sky Q
4k blurays have just been launched, BT Sport available in 4k,Youtube in 4k. Sky to launch 4k in the next few months. There are plenty of sources now.The 4k TVs aren't exactly expensive either - Currys...
View ArticleRe: 4k and jump ship to Sky Q
I would have thought that the best reason to move to SkyQ is not 4K but the ability to seamlessly change where you are watching a program between your TV and another device and the ability to download...
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Re: Turned tv on. Virgin not working. Looked at box and it just says 0. Help...
Hi Staceywhite85, A warm welcome to our community I just wanted to pop by and see how things are today. If you still need any assistance, give me a shout. We're here to help. Collette.
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Re: Error code 6117
Hi simonwalters70, I just wanted to pop by and let you know that this has now been fully escalated to our network engineers. The reference number is F004327990 and we're expecting a review by 11th...
View ArticleRe: My TV picture keeps freezing regardless of channel and playback on my...
Hi PETER1616, I'm sorry to hear that you're having a problem with freezing channels and playback of your shows on your DTV service. Thank you for posting on the Community Forum and apologies for the...
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Re: Pixilation, clicking sounds, channels not working
Hi Linedmum, A warm welcome to our community I'm sorry to hear that you're getting pixelated picture and box running on the noisy side. I'll be happy to help get this sorted for you. I have carried...
View ArticleRe: V+ box on no picture on TV
Sorry TerriYes thanks. I rebooted again after your message and it came back on.
View ArticleRe: 4k and jump ship to Sky Q
It might seem a good price for a 4k tv but I bet like a lot of cheaper tvs they don't have the ports to support all the things like surround sound blu ray plus virgin or sky boxes, no optical plugging....
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Re: error code Ld04
Hi Morrishogg, A warm welcome to our community I'm sorry to hear that you're getting this error on the V+ box. I can see you've had an engineer call round, I just wanted to pop by and see how things...
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