Hi jodielisa88
Thanks for choosing to join us on the forums to look into the free gift situation, and welcome to the community 
My apologies the reward has not been sent to you as anticipated.
We would like to take a look into that for you to get this sorted out as soon as we can for you.
I'm going to send a private message to you, to get some more details from you, that you can find in the purple envelope next to your forum name. It would be fab if you could get back in touch with me on this
I look forward to hearing back from you soon.
Take care.