Hi Joshuaallen01,
A warm welcome to our community 
I just wanted to pop by and see how things are today? Hope all is well and Mum wasn’t too unhappy.
As Ernie_C mentioned the borrowed box from your friend won't work as each box is linked with a specific account so there's nothing we can do to get that working for you.
If your Mum gives us a call or a shout on here we'll be happy to arrange for an engineer to call round and fix/replace the current one.
Let me know how you're getting on.
Collette