Hi kinglaxy,
Thanks for your quick reply 
Yes you should receive a returns packaging/label so that the VHD box can be returned. It can take up to a few days to arrive so let me know how you get on with that. If you don't receive anything in the next few days, I can chase this up for you.
I'm sorry for any confusion caused with the online offer etc. I hope this is all corrected now for you.
Keep us posted, we're here to help if you need us.
Collette