Hi Dereklad,
Thanks for coming by 
To answer your question about creating a shortlist via TiVo®, there is no shortlist facility but the nearest equivalent will be the wish List feature. You can create a Wish List and input any key words of movie titles, actor/ess etc and it will automatically record for you if it's scheduled to show on any channel you subscribe to.
Here's a useful article about Setting up a WishList search on my TiVo® box which I hope will be helpful for you.
I can see your appointment has already been cancelled so I hope all is ok now for you with the Broadband service.
We're here to help if you need us again in the future.
Collette