Hi oldfieldjohna
Welcome to the Community, I'm sorry for the problems you're experiencing with your telephone service recently.
I've located your account to run some tests and we're not detecting any issues with the line from our end at the moment, I hope that means that the service is working as it should?
If not, let us know and we'll do everything we can to help to put things right.
Take care
Craig
Hi Jamiewuk,
Thanks for getting back to me.
I'd like to send a technician to investigate this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Speak soon
Josh
All sorted. They are sending a new one out.
Thank you for your help.
Hi Amyjr89,
Welcome to the Community!
I'm really sorry to hear you're having trouble with your TiVo®.
I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.
Speak soon
Josh
Hi I can't see that virgin's engineers would be equipped or allowed scale a high rise block of flats, the best thing is to ask other residents if they have virgin's services, and would be sceptical about renders knowledge of wiring.Regards Micky
Thank you for the reply and the link.
i have a friend who wants to watch GOOD BEHAVIOR but does not have a Virgin subscription only a Sky one. Can he watch it somehow
Here is the press release. The answer to your question is no. It is a Virgin on demand exclusive for VM customers only. Sky keep Sky Atlantic to themselves and won't wholesale it. This must be VM's revenge.
http://www.virginmedia.com/entertainment/news/2017/08/get_ready_to_be_ongoodbehavior.html
Hi robert12,
Thanks for posting.
I would recommend speaking to the customer service team regarding this.
You can reach them on on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and they should be able to help you further.
Kind regards
TiVo box message ' preparing channel information'
cant watch tv!! Any suggestions to help
Hi
All the BT Sports HD channels are displaying fine and i can watch the Champions League games; the problem is when I press the red button to watch the other games which are not on HD. These channels stutter and are all pixelated.
I have already restarted the Tivo Box and checked the status of connection which is fine. I am about to cancel the subscription with Virgin.
Regards
T
The Red Button channels are broadcast as linear channels & not taken from the internet, so the status may show as fine when there are still signal issues in the TV part of the system. Give faults a call & they can run some tests.
Hi Yes.Regards Micky
TV every now and then pixelates and it is also on the tivo box if I record the program, I have checked and double checked the connections turned off the Tivo box disconnected the router and the same has happened. I check to see if there is any faults and nothing show up in our area, I should however get into contact with virgin over this, but seem to have to try and sort out if it is this end first.
Has anyone experienced the similar problems or can actually help me