Hi Rose thank you it seems to be working again.
Regards
Elaine
Regards
Elaine
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Re: V +box not working
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Re: Pixelating TV
Hi Hobbes1218,
Thanks for letting us know about this on the community.
I can see there are some problems with the signal so I'd like to arrange for one of our engineers to take a look at this.
I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.
Speak to you soon
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Re: V +box not working
Okay that's great.
If you have any further problems just give us a shout 
All the best
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Weather issues
Why can I only watch live streaming TV due to the current bad weather. I feel a bit ripped of as a new virgin customer. Programmes don't play half the time on catch up, on demand works when it feels like and now the rain is causing havoc. I thought virgins unique selling point was that it will play whatever the weather compared to sky! What's going on? Why can't I watch programmes on catch up or on demand cos of the rain???? Someone help!
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faulty produce
i am having trouble with my on demand,netflix,youtube, but yet im still being expected to pay full payment can someone tell me why and also can someone get it fixed
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Re: Channel not Authorised
Yes and nearly 3 weeks later still have the same message!
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Re: On demand still not working 3rd wk
Error 407 on my On Demand - Sky Movies, mostly affecting HD screenings, but also some SD. Also some catchup is down with the same error. Been like it for well over a month now. The Virgin Engineer 'working on it' must be pulling his/her hair out at lack of progress.
Customer services are not interested, so as of Sept 8th, Virgin Media are going to lose a customer to Sky. Not that it will make any difference whatsoever of course to them.
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Re: free Sky Sports 3 months
notmyrealname wrote:VM are emailing some customers (but not others) offering free sports channels for 3 months, anyone know why some customers are excluded, some customers who already have sports are eligible but those without sports know nothing about it?
If it is to customers who already have Sky Sports then this is probably Sky trying to combat the problem that they always have at this time of the year.
The football season is coming to an end and lots of SS customers will be giving their 30 days notice.
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Re: faulty produce
jimmy9614 wrote:i am having trouble with my on demand,netflix,youtube, but yet im still being expected to pay full payment can someone tell me why and also can someone get it fixed
What was Virgin's response when you reported the problems?
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Re: faulty produce
I am having the same issue. Ongoing for over a month now. Customer Services (one at 'manager' level are adamant there is zero chance of a part refund, as those services are 'free' addons'.
Soooo as soon as I can leave without penalty, I shall be returning to Sky. For sure, Sky had it's issues, but nothing EVER took anywhere near this long to fix! And there was always something their Customer Services could do to sweeten things!
8th September - leaving day - will arrive quite quickly.
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Re: Appalling quality of service. No "On Demand". 200Mb Fibre gives 80Mb.
Exactly the same crap happening down here in Plymouth as well. Back to Sky for us.
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Re: 407 on demand unavailable
re the above, I have the same issue, contacted Virgin customer service, al very pleasant but couldn't fix the issue. I get the feeling there is something political going on betweeen Sky and Virgin that they can't comment on ie. they can't say they are going to constantly have issues providing the service they have us pay for. I am going to lodge a complaint every time I have an issue and when I have had enough I will pull out and go back to Sky. my next email will be to Offcom, lets see how Virgin appreciate their involvment. I am a new customer you would think they would care more about retention because at this rate I will never make term on my contract.
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Re: Network Availibility Issue. (C130)
Hello GJH11,
Thanks for posting and I'm sorry to hear you were having problems with your TiVo® box.
I have checked both boxes and everything looks okay at the moment so please let me know if you're still experiencing any problems.
Kind regards
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Re: 407 on demand unavailable
Same happening here - for at least the last month. However, Customer Services are not interested and simply keep repeating 'we know about it' and when asked for a reduction in monthly payment, they are adamant that as the On Demand services (and others that are currently borked too!) are 'free addons' to the packages - NO CHANCE of any money off.
In addition, this 200mbps broadband ... ahem! For a few minutes after a box reboot yeah. But ... after a couple of days it crawls.
So, I WILL be leaving as soon as I can, once there will be no 'early leaving' penalty and toddle off back to Sky. Sky had it's issues for sure, and as of yet they have no fibre in our area (can live with 4mbps) but NEVER did anything take this long to fix. Roll on 8th September ...
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Re: Lucky man catch up
it still does it, I would not attempt to download it if you didn't have a shiny link to click on. it's no good advertising it then telling n=me I can't have it,thats false advertising, I am wasting time on forum as the same thing just happened to me on Jason Bourne on deand, this never happened on Sky.
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Re: Netflix keeps buffering and crashing
Thanks for getting back to us Craig.
We pretty much have to restart the box every evening. Sometimes netflix won't even load so it's nothing to do with a particular programme. As I said before, restarting the box fixes the problem so that is why you might not be seeing an issue.
What can you suggest as a next step? Would it be possible to send us a new box as we really need a proper solution or we'll be moving companies.
Many thanks L&R
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Sky Cinema HD & SD On Demand 407 / 319 Errors Fault Ref:- F005236193 -- The Truth Please?
Hi, for quite a few months now (with the exception of the odd one or 2) it has and is currently not possible to view Sky Cinema New Releases (or older releases where a choice of HD or SD formats) in both HD and SD formats though subscribed. Errors 407 / 319 resulting each time. I note here on the forums many have this problem. I observe that there are 2 different 'Virgin Media' "explanations" for the problem which are:-
1) The one I have been seeing for many weeks on the TV Service Status page where states words to effect:-
"Our engineer is on site and they're working to fix the problem
We now expect to have this resolved by 2017-05-12T12:00:00"
and the expected fix date seems to be continually incremented another week and another week etc.
2) One I just spotted in a Forum answer that had words to effect of "Virgin Media are working with their Partners to resolve".
Gut feeling, with some technical knowledge, of myself would suggest its not a technical fault and "Our engineer is on site and they're working to fix the problem" --- is hard and almost impossible to believe for so long!
"Virgin Media are working with their Partners to resolve" --- seems more credible and would suggest a Virgin Media pricing / contractual issue with Sky in VM's offering of Sky Cinema 1 and 2 in HD as standard to VM Customers such as myself (paying VM £21 a month for it ) versus Sky's own Customer pricing for in HD which appears to cost way over the VM cost.
So can we have the Truth please:-
1) What exactly is the reason why many VM Customers are unable to View on Demand Sky Cinema Movies that are available in both HD and SD ?
2) When is it expected to be finally resolved and we paying VM Subscribers will receive the Sky Cinema service we are paying for each month?
3) What is the VM position in offering VM Customers part refunds of the £21 per month for at least the last few months?
Thank you for reading, I look forward to positive answers.
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Re: Catch Up
Started using my Amazon firestick for catchup now -it just works. Will use virgin medias system when they get it working properly
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Re: I am a new customer and having issues with Tivo box
Hi JakePomfret97,
Thanks for posting and I'm sorry to learn this has happened.
I would certainly like to look into this for you but I'm unable to locate your account so if you click on the purple envelope at the top right of the screen you will see another message from me requesting more information.
Speak to you soon
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Re: Sky Cinema HD & SD On Demand 407 / 319 Errors Fault Ref:- F005236193 -- The Truth Please?
Here here. Was thinking exactly the same as all the points you've made. Have done everything to prove it's not anything my end. It's got to be something contractual between VM and Sky. Please can someone admit what's actually going on and what's actually going to be done about it. 1 month in with VM and I'm counting down the other 11 months before I can go back to Sky again after my contracts up. Seems content no one is interested in is freely available like Gremlins 2 that the kids are watching now but anything I want to watch that's in demand like the new Independence Day film is not available. Seems they maybe only have a deal for a certain amount of streams of the good stuff!!
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