Sorry to hear about this Pinkele,
I've located your account and I can see that your services are active.
I've double checked the equipment levels, etc., and I've not been able to detect any further fault.
Let me know if I can assist with anything further,
Nat_J
I wouldn't bother. I'm beyond disbelief having been told ondemand is simply a free service, something they cannot refund for!
The fact they advertise it, promote it. The fact it's a major component of the box's experience - seems not to matter. It's free, so no refund!
It has been weeks, and the continual bumping forward of the fix date, beyond frustrating. I've been watching something on sky ondemand - and now has disappeared.
come on virgin, let's be honest and open and tell us the problem.
Hi can anyone please help, since I've had virgin fitted I can't access my account it always says that I've entered the wrong details ,I've had virgin try to do it too and it says the same. Also I have no on demand service just says try again in a few minutes and virgin just don't care not sure what I'm meant to do now.
Pinkele wrote:
Hi Nat_J thanks for your reply, wifi and phone line etc was back on by the morning but we missed the rest of the boxing that we paid for and it didn't record so we couldn't watch it the next day. So can we have a refund please. Thanks
Think you are being a bit hopeful there.
"We will not be liable for interruptions, reception, picture degradation or other problems with the services which are beyond our reasonable control."
Terms & Conditions of service Section F. Subsection 3
Failure of the public electricity supply is beyond Virgins control.
cybmole wrote:
nodrogd wrote:
Yep. I'm afraid to say it is true. Your equipment is rented, & as such any recorded material is also VM property
you cannot be serious ???
Surely, the content that we record is owned by BBC, ITV etc i.e. the content makers. I am not a lawyer but I think the most that VM can claim ownership of is the hard drive on which said recordings exist.
What I am meaning is VM has control over the content on behalf of the content owner, who obviously cannot control VM's boxes themselves.
Previous post sunday but no reply. Tv still randomly pixelating. I need help please.
Thank you for your response. I am unable to access Catch Up so am unable to tell you which channels are effected. Message on screen says: "Catch up is temporarily unavailable. Please try again in a few minutes". My landline is still dead.
Been reading this forum about free tivo upgrades. Which boxes are affected please as i haven't been offered this? I have a samsung v+box. Could this be why I'm having problems?
The free upgrades to TiVo are only for the Scientific Atlanta variant of the V+ which will no longer operate after the end of this month.
You should report the problems with your Samsung V+ and have them attended to.
Oh thanks for your reply.
so poke a tv aerial out of the window - tune into freeview. unless your mobile home site is inside a mountain that should work ?
or use the web site and watch /listen to country TV with your broadband - I already googled & posted the link for you
do you need someone to actually click it for you ?
HMm just rang with my problems and been promised a free tivo box. Free installation etc.