Thanks Martin but at this point the only options I have are to keep the exsting Tivo box or ditch Virgin's TV service. We are considering the latter.
David
Thanks Martin but at this point the only options I have are to keep the exsting Tivo box or ditch Virgin's TV service. We are considering the latter.
David
You really couldn't make this up! I contacted the 'call centre' which operates out of the Philippines earlier today to see what re-adjustments could be made to my TV package/bundle.. I specifically ask the customer service person to remove The Sky Movies package only and that I wanted to keep all the Sports Channels including BT Sport... she negotiated a new deal and a price which I agreed with..... and I thought that was it.... until a summary of my new deal came through....reducing the bundle size to 'Mix TV', which I never asked for and that excludes the very channels I specifically asked her to keep!!! So, I am no further forward, back to square one and seriously hacked off! Can someone at Virgin Media please take note of this, contact me on here and allow me to get in touch with someone 'locally' who can respond to a simple instruction?
Package/Bundles cannot be amended on here best you can hope for is a site admin speaking to you through a personal message. If you call 150 options 1 1 4 5 thinking of leaving that will take you through to retentions call as early as possible they open at 8am calling early might cut down on wait time.You may stand a chance of getting UK call centre but I cannot guarantee that. One of the main issues with VM is they changed there Tv bundles in the last year so what was straight forward a year ago has now become more complex.When you call and get overseas call centre something as simple as a bundle change can be stress inducing.
wrote: You really couldn't make this up! I contacted the 'call centre' which operates out of the Philippines earlier today to see what re-adjustments could be made to my TV package/bundle..
As I said (or maybe it wasn't clear and it was just implied) in the thread I linked to above.....
That seems to be the key. At busy times you seem to get routed to the offshore droids as a first line of deflection - when you say to them you want to cancel they "have" to connect you to someone else who is actually empowered to negotiate.
The offshore lot willtry and change your package - but the consequences of that are often what you have experienced. Say you just want to cancelthe whole lot, and they have to transfer you to someone better trained who should be more able to negotiate you a new deal more satisfactorily - and right the wrongs. Unlikely the VM mods on here can help progress this.
Okay DavFB. If you do decide to change you mind please let me know.
^Martin
Stress-inducing is an understatement! Thanks so much for your response. Appreciate that.
Virgin like other companies wont give you a discount unless they believe you actually are going to leave, I suspect they are calling your bluff and it appears to have worked
Changed my contract in September and agreed £32pm for 12 months. I was assured this would still stay at £32pm and would not be affected by the impending price increase.
following month, price went up! Sorted it out, got a rebate. Following month, same thing! Sorted again (eventually!!! After being in the phone over 40 minutes and being hung up on!) and refunded. Same again the following month!
Now, the SAME THING HAS HAPPENED!!! I don’t have another 40 minutes of my life to waste on this when all the details are on my account....why can’t you just get it right??!
I live in Herts and would prefer to watch BBC East News rather than BBC London. Is it possible to switch ?
You can't switch as it depends on which 'head end' you are connected to.
In some areas alternative BBC1 regional versions are available in the 860 range of channels.
Oops thanks for the heads up!
We have watched the new sky series cobra episode 1. It's advertised as being the full box set available, however it skipped to episode 3. It seems episode 1,3,4,5,6 are available but episode 2 is missing.
I've tried resetting box but still no luck.
Good Evening Nkawecki,
Thanks for you post on our Community Forums!
Sorry to see that you've been having issues with Sky Sports and with the football events in particular. Is this fault still on going or has this been solved by our team since your post?
Have you also checked to see if we're experiencing any outages via our Service Status Checker?
Feel free to drop us a response and either I or one of my team will be happy to look into this for you
Kindest regards,
David_Bn
Hi, my virgin box has been rebooting roughly every 15 minutes / half hour for the last three days. No idea why. Loading apps/ Netflix seems to trigger it. Anyone else having this problem?
I am having the same problem. Could i get some help over here?
I've had the same issue very recently & have done so for a few years especially around contract renewals....
Was paying about £65 for TV, Broadband and both Sky & BT Sport and then WALLOP £90 without warning. It turned out that when I extended my contract I was told it was only for a few months!! I never requested a short contract nor do I think they are an option....
So, after quite a few conversations at the end of last year I got into what VM do without any pre-notification about your 12 month contract expiring. Absolutely nothing. So, what happens.... Well, when you notice that your monthly cost has gone up by a 3rd, you call VM and they tell you have to wait 30 days after changing contracts reducing your costs. So in my instance, noticing the cost change the month after expiry then moving to another contract, VM pocketed another £60 of my hard earned money. Multiply say my example of £60 wasted by VM customers base & its just not crazy money, but also all profit....
With all other major suppliers contacting customers at least a month before a contract expires, either from good customer service or are legally required to do so why VM customers aren't contacted and the answer given without a care was 'It's not our responsibility to advise customers when their contract expires'.....
The best bit for me and still ongoing is being sold a new 12 month contract in November, which I signed up to as my YOY package including Broadband, Good TV size, plus most importantly that I would still be getting BT & Sky Sports which i kept checking on. Fast forward 1 month BT Sport SD was removed from VM services from December, without any mention before I signed up or even advising me it had been removed. After well over 10 calls & about 8 Forum blogs, losing over 6 hours of my life i'll never get back it's still ongoing with the last comment being, I can add HD for another £7.99 a month....
Keep battling on here or speaking to Dave in India - good luck all
sky, virgin etc increase their price for long standing customers. many long standing customers are there because they cant be bothered to change. those long standing customers that do want to change threaten sky, virgin etc that they will leave if they do not get a discount.
there is no loyalty from anyone. it is a myth that there has ever been loyalty.
Good Morning HSHSHS,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been experiencing a billing issue with our team, I'd be happy to look into this for you.
Please check out the purple envelope in the top right hand corner for a PM from me
Kindest regards,
David_Bn
Hi izzy789,
Welcome to the Community and thanks for posting.
I am sorry to hear you have not received your free gift. Can you please let me know which offer you signed up for and was it via our web page?
Also, when were you installed with the service please?
Thanks