18 months ago I signed up to the BT sport package for an extra £10 a month taking my monthly cost to £60. I have broadband as well. It expired this month and went up to £85. Fair enough. I called and downgraded the package to back to what it was before which is now £66 a month. I looked on line and saw the package I had is on offer to new customers for £45. Where do I stand, shall I just cancel the TV, wait a month and re-join paying less for more? I have spent over 5 minutes trying to explain this to the call centre but was left on hold for 15 minutes so hung up in despair. Is there any way around the call centre or do I just lump it and leave?
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Down-grading TV
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Re: Down-grading TV
Hello
If you just cancelled the TV you would still be a customer so you would not be entitled to New customer deals when you re-add the TV, if you totally leave you may have to wait longer than 1 month before becoming a new customer, as it can be classed as a returning customer.
Best team to speak to is the leaving team, best advice I can give is do a bit of research of what you can get for a comparable package and go with that information.
Regards Mike
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Re: Tivo error code R121
Hi Twizzler73,
Really sorry some of your recordings haven't recorded as they should, this is disappointing.
The error message you're getting would indicate that the video signal was lost during the live feed and therefore couldn't record.
Have you noticed any issues with other channels at all when watching live?
Is the content you wanted to watch available On Demand to watch?
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Re: Tivo error code R121
Hi Emma,
It happened again last night, 3 recordings failed. I did notice I couldn't watch BBC last night, then by the end of the night I couldn't watch any channel that I tried, said no signal received. I phoned this morning and a new box is being sent out on Monday.
It's really annoying though. A couple of the programmes I missed were on BBC and although they're available on the iPlayer, I won't even attempt to watch them. The iPlayer rarely ever works and if it does its so slow and stuttery I give up.
Going to be a frustrating weekend I think while I'm waiting for the new box!
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Re: Tivo error code R121
I do apologise it happened again but it's great that a new box is being sent and I'm sure once this arrives it will fix the issues and hopefully iPlayer works better for you on it.
If you still have issues once you've received the next box then let us know and we'll be happy to help further.
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Re: Can't get the help I need ............
Message the complaints department, the option to contact them is on the website. I got a response pretty swift from them with 2 offers of resolution
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Returning equipment
Hello,
Does anybody know how long it takes Virgin to process equipment returns? We sent ours back via collect plus on Saturday but Virgin have sent us an email today to say they have still not received it and will be charging us £135 if not received in the next 9 days!! I’m concerned because I had so many things go wrong with my billing while I was with Virgin, that I don’t trust them to get this right either!
Thank you 🙂
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Re: Returning equipment
If you used Collect+ you should have been given a receipt with a tracking number. If you go to there web site you can input the tracking number and it will tell you exactly where your stuff is. Then call VM and choose options 1 1 4 5 retentions tell them why you are calling and let them know where the tracker says you returns are. I had the exact same experience when I returned my V6 box and I had been threatened with a £135 bill. The bit that beggars belief is why they assume you would want to keep there equipment as it is absolutely no use to you once you remove there service.
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Re: BBC not working in Brighton
Thank you for your post Jimbobond and welcome to our community.
Can we please confirm if the channels have since been rectified for you?
If not, please try the steps below to fix this:
Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now
Thank you, Emily.
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Re: Skysports device limit
Hi gus0898uk
Thanks for the message.
Yes we still offer the Sky Sports and if you wanted to remove it, we would require 30 days notice.
The price of the Sky Sports is £31.75 but we may have a discount offer available.
Have you spoken to the customer relations team regarding this at all?
Kind regards
Chris.
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Re: BBC not working in Brighton
Still not working
DAY 3!!!
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Start up issues
Any help would be appreciated. Thanks.
On starting up I get to configuring network settings and it just gets stuck forever.
Tried talking to VM multiple times but it’s nearly impossible to talk to something, spent 2 hours on hold twice to just be disconnected. Joke of a service
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Re: Start up issues
Only two hours!
I've been at this now for 6 hours with the new box - as they said the old would be out of date.
I've tried 150 and had the auto - service restart - that didn't work either
I've managed to talk to, two humans - without luck.
System is in overload? and I don't think anyone knows how to reconnect this box
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Re: Returning equipment
Great, thank you. I’ve had a look and it was delivered to Virgin on Tuesday so I’m hoping they just haven’t processed it yet. Not nice getting a threatening email (the second one I have received!). Do you know if you get a confirmation email to say it’s been processed/received? If so, I might wait until early next week to call them. And here I was gleefully thinking I’d never have to call virgin media again lol
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Re: Returning equipment
Not sure if anyone has ever mentioned on here getting confirmation email regards returning equipment but I know I did not receive one.
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Re: Returning equipment
Ok thanks, think I’ll call them to make sure they’ve received it then. I’ll have to wait until I’m in a patient mood though lol
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Re: This Sky Cinema website is now closed
If your PC can support it you can use something like Bluestacks to run an Android Emulator and use that as a way to run the Sky Cinema mobile app.
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Re: Pixelation
Hello No
I haven't, AS not got time to do this, my partner has tried but they won't speak to him, Even although he will be the one at home for the engineer
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Pending Amazon Prime
Hi, I've signed up for the promotion of Amazon prime for 12 months and so far I haven't received my activation code. Could you please advise?
Thank you
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Re: Pending Amazon Prime
Hi I presume you have only just signed up to virgin, in which case once your 14 days cooling off period has expired you should then get the code, as this stops people getting prime for 12 months then immediately cancelling virgins services.Regards Micky
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