Can confirm problem of sound stuttering returned here in Hamilton on VM during HIGNFY at 9 tonight and is ongoing.
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Re: Sound dropouts on the BBC1 HD Channel
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Re: Sound dropouts on the BBC1 HD Channel
@Supertramp3406
Thanks for confirming, please see my link to be used for sending complaints to the BBC considering it occurs on the BBC1 Scotland HD CHANNEL 101 only, different channel number for freesat users.
Please complain to Freeview too!
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Re: Tv control app won't let me watch on my mobile device
By the sounds of the error message you need to be connected to your wifi to watch recordings
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Re: Sound dropouts on the BBC1 HD Channel
I can also confirm return of the sound glitch on VM (Edinburgh).
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Charged for a film I couldn’t access
Ordered a 4.99 film and when I went to watch it wasn’t available but I’ve been charged. Help please
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Re: Sound dropouts on the BBC1 HD Channel
@paperclip
Thanks for the link to contact via internet, but if anyone wishes to speak with a BBC representative aswell, you can also call this number
The more we raise this again, the better
The @modteam seem quiet??
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Re: additional tv box removed by accident
Morning
Thanks for your post - so sorry if there has been some confusion with your package downgrade.
I have located your account for your so will pop your Private Message so we can go through some security and get things confirmed with you 🙂
Please look out for the purple envelope and pop me a reply when you can.
Cheers!
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Re: Remote control
Glad you managed to get one sorted out
Thanks so much for popping back and letting us know 🙂
Cheers
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Re: Sound dropouts on the BBC1 HD Channel
@Hollybobs1
Thanks, I called and spoke to them the last time, unsure if the fault lies with the BBC or not though, Freeview should be looking into this more I'd say.
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Re: Sound dropouts on the BBC1 HD Channel
Freeview have informed me that they have let their H. O know that the issue has returned.
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Re: Sound dropouts on the BBC1 HD Channel
Hi there,
We're sorry to hear that this issue seems to have returned. We have raised this internally and would be grateful if Virgin Media customers could provide the following info to help with our investigations:
- Make of TV
- Virgin Media box (e.g V+HD, TiVo, V6)
- How the box is connected to the TV (e.g HDMI or SCART)
- Is the box connected directly to the TV?
- Do you use an external audio device such as surround sound or soundbar, and if so is this connect to the Virgin Media box or the TV?
- Audio setting (e.g Dolby, PCM). You can find this in Help & Settings > Settings > Audio
Thanks,
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Re: Sound dropouts on the BBC1 HD Channel
Michael, it is affecting all platforms on that channel!
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Re: Pixelates
Morning
Welcome to our Forum and thanks so much for your first post - sorry that you seem to be having some issues with your TV picture quality at the moment.
Is this happening on all channels? Do you find it only happens on Live TV or are you seeing the issue on your recordings and via the Catch-Up/OnDemand too?
Have you been able to check for any known area issues using your postcode or online account information on our services status checker here
If no issues are showing, you can then go through your online account and go through any self checks too. As
Please do not hesitate to pop back if you need any further assistance 🙂
Cheers
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Re: Sound dropouts on the BBC1 HD Channel
It's affecting BBC1 SCOTLAND HD CH101 via VM, BT, FREESAT and SKY. but of course the channel number may be different on Freesat and SKY.
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Re: TiVo TCP ports 80 and 7288 need to be opened
Thank you for your post Felim_Doyle and sorry to hear you're experiencing some Tivo issues.
Can I please confirm if you've attempted a reboot of your Tivo box and Hub?
Let us know how this goes and we'll advise further if needed.
Thank you, Emily.
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Re: Sound dropouts on the BBC1 HD Channel
Thanks for this info
Can you let us know which provider you're using and if the issue has happened during a particular broadcast or is constant?
Can you let us know which provider you're using and if the issue has happened during a particular broadcast or is constant?
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Re: Live Chat. Where on earth is it!
Hi there
We do still have Live Chat services available via our Contact Us pages - they are available for certain lines of business between Monday -Saturday 8am - 8pm 🙂
Once you go through some basic questions, if an agent is available, a Chat Box will load up for you.
I've just gone through a few of the pages and all was working for me and a chat box loaded. I went through the Upgrades section with no issues 🙂
What are you wanting to chat with us about - we may be able to help you out here instead!
Cheers
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Re: Sound dropouts on the BBC1 HD Channel
@Michael_JK
Thankyou for asking us for so much information. Surely this isn’t really required because the issue was solved without it last time??
However, I have had a VM engineer out to my house and we have eliminated every possible hardware issue within the house including changing the tv, the connections a new v6 box(upgrade from tivo box) with and without soundbar. It is signal related surely? It shouldn’t matter how we as customers choose to view or hear the signal that you provide to us. Every customer will have a different set up - with so many variables it cannot be pinpointed. The only consistency is the issue and not our equipment.
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Re: Sound dropouts on the BBC1 HD Channel
@Michael_JK
As @Hollybobs1 as explained this is a regional transmitter signal issue and not related to any particular set-up.
This issue now requires to be raised to the highest level!
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Upgrade TV Package
I have just tried to upgrade my tv package to watch the rugby today, everything went smooth and i even got an email saying that the upgrade was done with no further instructions, i i have a look online and notice this 1 hour waiting time kept popping up so i waited 1 hour then restarted my TIVO box and still nothing i go into my virgin account and i have to re apply for the package upgrade so i have done that and followed some guide for missing channels etc still nothing, i have tried ringing but it keeps telling me i can solve this problem with guides online (YAWN) can anyone help me with this issue as the game is gonna start soon and the customer service so far is not what i expected ( as in none)
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