Hi I have a strict policy of never answering the door to sales people.Regards Micky
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Re: Door to door sales rep
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Re: Need engineer to repair / change damaged cable to spare box.
Did you do do as Ernie_C advised. 2 weeks ago
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Re: soundbar
no it worked for 1 week through the fibre wire that the engineer plugged in for me then it went to no sound on soundbar through any hd channel or film but worked fine through none hd channels
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Re: tivo box switches off and on in the middle of the night
Hi it's quite normal for Virgin to perform updates to your system overnight as this is when most people are not using their systems then.Regards Micky
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Re: Box nation channel
Hello Pjmck
Welcome to our Forums and thanks for your first post
Have you been able to get Box Nation removed yet?
If not let me know and I will take a look for you
Regards
Gareth_L Forums Team
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Re: Door to door sales rep
wrote: wrote: A Virgin media salesman came to my door asking if I wanted to sign up to virgin media. I told him that I was still in a contract with my current supplier; he said that it was not a problem and virgin media would cover the early exit charges.
He said that he would contact my broadband supplier. The next day he phoned me to say that he had telephoned my broadband supplier to cancel my contract and to email him when I get the cancellation email from them.
I received the email from my broadband supplier and it had a different address on it, I emailed the virgin salesman to ask why it now says that I live at a different address, he said that he had to tell them that I was moving address and the address that he told them I was moving to doesn’t have fibre and I can now get out of my contract.
Never know a VM rep to do cold calling at a door ? Phone call possibly as the other reply say something’s does not ring true about this whole fiasco.
In newly cabled areas, yes there are sales reps knocking on doors. However, I have never heard of VM buying out contracts, which does make this sound suspicious. Get in touch with your Broadband provider. They will soon tell you if any changes have been made to your account.
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Desperate housewives
Hi was watching desperate housewives last night got season 7 lol and now this morning disappeared can't find or search any ideas ? Has it been taken off?!
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Re: Unwatchable recordings
Success!! HDD goosed on the V6 box, new box installed by James the VM man in the van, job done.......... then free upgrade to 350MB broadband :-).
Now need to find out how to get VM powerline/wifi boosters so I can actually use this speed increase?
Now need to find out how to get VM powerline/wifi boosters so I can actually use this speed increase?
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Re: Desperate housewives
wrote: Hi was watching desperate housewives last night got season 7 lol and now this morning disappeared can't find or search any ideas ? Has it been taken off?!
Probably if you select an item on demand or catch up it tells you at the right hand side how long it is available VM do not have shows on demand or catch up as long as Sky do.
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HD channels all breaking up
After upgrading and paying top money I have been unable to watch most of my HD channels especially live football due to the picture breaking up all the time. I have contacted virgin many times, that’s when someone answers. I was informed after my last call that the problem would be fixed within 48 hours, I am still waiting after nearly 4 weeks. As I am not receiving the service I am paying for and as I have informed you ( you record the calls) am I able to cancel my contract without penalty to me
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Re: White TV remote for pecially sighted
Hello Beaniedmj
Sorry to hear about this
What i would like to do is make sure this gets sorted out for your Mother
have sent you a private message requesting some information. Just click on the little plum envelope at the top right hand side of the page to access your inbox
Regards
Gareth_L Forums Team
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Re: Can't View Netflix
Hi there emileecee,
Apologies for the delay in reaching your post, and for the issue you're experiencing with Netflix. I've taken a look at things and I believe that the "area wide issue" that you were advised of when you called would affect things like Netflix. The issue I've spotted that affects you, is down to network congestion, our Network engineers are working on this and have a review date set as 10/04/2019.
Apologies again
Huw
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Re: HD channels all breaking up
Hi, have phoned them 11 times and got through on 3 occasions having waited well over 30 minutes each time. So so fed up with them
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Re: HD channels all breaking up
wrote:
Hi, have phoned them 11 times and got through on 3 occasions having waited well over 30 minutes each time. So so fed up with them
Go into your local VM high street store and discuss it with the manager in there.
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Re: netflix
wrote: Have tivo box comes up with unable to connect to netflix. Options are Try again. More details. Exit none of these work
Ahh ok, I am V6 only so can't help other than say you should call it in as a fault to get an engineer to visit.
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Re: Greys Anatomy Unable to find in box sets
So why when you go on boxsets and the little box at the top right hand side showing on there that you can watch series 1 -14 ?
I have seen the it 2/3 times advetised on there DON'T ADVERTISE THINGS YOU CAN NOT WATCH ITS ANNOYING AND FALSE ADVERTISING.
Can you advise why its advertising that when its not available to watch its not acceptable
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Re: netflix
OK thanks anyway will contact them.
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Re: business and residential dont recognise each other
Thanks for the clarification - I will have to go for the super hub when my contract runs out or look at alternative offers...
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V+ upgrade
Hi i have been getting constant calls from virgin media for a month or more , which until today i have not answered.
Today I answered, they said they would like to upgrade my V+ box to a V6 box. I already have a V6 box , so soon i will have two.
They said there will be no charge for installation, no extra monthly charge and no change to my contract.
Is this for real ?
I am very skeptical.
In a confirmation email it said my bill is going up soon but i think this is the increase that has been coming to all customers ( recent price hike )
Anyone else had this ' free ' offer
Thanks in advance
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BT Sport HD channels are broken
Tivo with an alleged 100Mbps link in City Centre Edinburgh.
I would say the HD versions of BT Sport work about one out of every four times I try them - Man U v Juve tonight being a case in point - either a completely unwatchable pixellated mess or the dialogue tell you to phone them (where, after a 10 minute trawl thru the IVR menus, it offers to remotely bounce your router - rarely convenient for me)...
Any suggestions for things to investigate..
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