Re: Catch up TV in HD
As per the above, there is no option to download OD content on Virgin. You can only stream it.The reason Sky & other providers offer a download option is so that customers with much slower ADSL...
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Re: 6 months free netflix
Hi Trishie-1,A warm welcome to our community I am sorry to hear that you still haven't received the Netflix code. I'd like to get this looked into for you. I need some further details so I will send...
View ArticleRe: Catch up TV in HD
Understand the non download, But why then can't you stream the majority of content in HD?? Seems odd that I have full HD package but pretty much all " Catch up content" is SD only.#Disappointed
View ArticleV+ Remote replacement
Hi,I need a replacement remote for my V+ box , please can you let me know where I can order one ?
View ArticleRe: Catch up TV in HD
With the exception of BBC iPlayer content, which is delivered direct from the BBC's servers via the TiVO's internet modem, all other content is held on Virgin's own Headend servers. When an OD...
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Re: Pixellating HD channels
Hi Rick,A warm welcome to our community I'm sorry to hear that you're getting pixelated picture on your channels. I will be happy to check this out for you.I have had a look at both boxes and...
View ArticleRe: Neighbours services cut out
Refunds on your services can be claimed when they are restored, which is normal practice.It is likely that due to where the cable has been cut it cannot be jointed, so the entire drop line to the...
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Re: Virgin tv
Via the "Contact Us" link at the very bottom of this page.Select "TV" & then "Change my package".
View ArticleRe: Poor quality TV picture
Hi ArgySorry for slow response, I didn't know I had a reply.Yes, I am using HDMI cables, (good quality ones too), and swapped them between my Tivo and Blu-ray player with no change.An engineer is due...
View ArticleBT Sport HD pixelated
Hi, my bt sport HD channels are pixelated like crazy, any ideas on how to resolve this? Been a couple of weeks now and it's very annoying! Thanks guys kev
View ArticleCut Cable
I'm not currently a virgin customer however some builders accidentally cut through the cable today whilst digging up my drive to lay a new one. I just wondered what will happen if I decide I want cable...
View ArticleBox Rebooting
Hi.My aging Samsung V+ box keeps rebooting, complete power of and on again. Happens on a regular basis now. Is it possible to book and engineer online?
View ArticleRe: Cut Cable
If the cable has been cut then a repull of the drop from the local cabinet will be required if you ever became a customer (VM wont do this unless you have actually signed up for services). I would...
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Re: Second box channels mostly not working!
Hi Ryan,Thanks for coming by I'm sorry to hear that many of the channels aren't working on the additional box you have. I will be happy to have a look at this for you.I have carried out some checks...
View ArticleV+ HD Box - Noise
My V+ HD box upstairs, its really noisy. Its like you can hear the hard drive making so much noise, fans etc.The box is really sluggish and un-responsive.Does anyone know if this can be replaced???
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