Phone upgrade
I upgraded over the phone earlier to include sky sports and nothing. No new channels, no sky sports and no email.Help!!
View ArticleChanging my tv package
I want to change my tv package. Work circumstances have changed and i am away from home 5 days a week, so i want to remove sports and movies. Is there anyway of doing this online, or do i have to spend...
View ArticleRe: Pixellation on HD, Tivo box.
Hi skyway666, Thanks for getting back to me. I have sent you another PM to get this arranged for you. Hope to hear back from you soon, Nat_J
View ArticleRe: Invalid smartcard
Hi JoshUnfortunately no, have done as you suggested but getting a message saying no signal. Have checked and rechecked all connections. 😢 Caroline
View ArticleRe: Samsung v+ hd box issues
Nothing showing on left side of box but says 'online' on right side of box
View ArticleON DEMAND AND CATCH MESSAGE
For over a month now we have had the same message from yourselves we are sorry to people in the LU6 1DY area that you are having problems with your TV service???? we have NO ON DEMAND NO CATCH UP and...
View ArticleRe: c501 error
We have a similar problem, and checking our service status it says that there are two issues known about, and that an engineer is on the way to fix them. There has been a hell of a lot of road digging...
View ArticleRe: Samsung v+ hd box issues
No "Live Tv" indicator means that V+ services are not working. The waking up message continuously being displayed is also ominous, & could be the result of a hard disk failure. I would give faults...
View ArticleRe: Samsung v+ hd box issues
Figured as much 😢Will try tomorrow....still got 'tv' so not totally end of the world... thanks
View ArticleRe: Slow Response
Craig, Ben,I recently had an engineer visit who told me the slow response was a known problem to VM "Open outage slow action in site 20 - Ticket NKE8064" and he shouldnt have been called for this. All...
View ArticleRe: Cancelling
How on earth does one cancel part of the package? The only online option appear to be 'upgrade'. I have written twice, explaining I do not want to 'chat' to someone, I want to deal in writing. They...
View ArticleRe: virgin v+hd box not recording or pausing. no response from the box
Any ideas anyone? I think it is either a problem with the hard drive or the box in general but if i dont press pause or try playing something recorded it is fine but if u pause live tv or try and play...
View ArticleRe: C501 error message
Hello Kerry6, Sorry to hear you're experiencing issues with your On Demand service and I would like to welcome you to the community. I would just like to confirm whether you still have the same error...
View ArticleRe: c501 error
We were aware that some customers were experiencing an issue last night, this has since been resolvedSee our notice from last nightIf you're still experiencing an issue after a reboot, please let us...
View ArticleRe: V+ Box keeps restarting
Hello Nigel19, Sorry to hear you're experiencing issues with your V+ box and I would like to welcome you to the community. I have been able to locate your account and I would like to send one of our...
View ArticleRe: Sky Or stay with Virgin?
baldrick1970 wrote: You have My details.........I await the call. You could be waiting a long time. They'll just keep taking your money. Call 150 and go through to retentions. See what they say.No...
View ArticleRe: Cancelling
chrisdocker wrote:How on earth does one cancel part of the package? The only online option appear to be 'upgrade'. I have written twice, explaining I do not want to 'chat' to someone, I want to deal in...
View ArticleRe: Extremely slow Tevo box. Error code C501
hi tiger tim ive noticed this error message from today yesterday it was playing up thinking its sorted it just comes up with tivo issues via service status its faults occuring in areas everybody on...
View ArticleRe: Error messages
Hello Katie12, Sorry to hear you're experiencing issues on your V+ box and I would like to welcome you to the community. I would like to take a look into this further but I'll need to gain access to...
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